Support: PS4 Setup with Hauppauge Game Recorders

How to turn off HDCP on your PS4

Are you unable to record video, getting no video (but you might get choppy audio) in your recordings or a black screen in Hauppauge Capture?

Does the Input resolution indicator in Hauppauge Capture switch between '1920x1080p 60fps' and 'Waiting for HDMI video signal'?

If so, you should turn off HDCP copy protection on your PS4

Hauppauge game recorders cannot record HDMI video which has HDCP copy protection. Video with HDCP copy protection can come from an Xbox One or a PS4, or a cable TV or satellite box. Note: if you have a cable TV or satellite box, you should use Component video and not HDMI. HDMI out on cable/sat boxes often has HDCP copy protection.

If you have a PS4, you need to disable HDCP. Here is how to do this:

  • First, connect your PS4 directly to your gaming monitor (since you will not be able to see the PS4 on your computer screen if there is HDCP copy protection on the PS4)
  • Next, go to Settings: from the main user interface, push up on the DualShock 4 to reach the top-level of the system’s menu, and select the toolbox labelled ‘Settings’.
  • Enter the System submenu: When the long list of options appears, scroll down to the icon named ‘System’ and select it.
  • Turn off HDCP encryption: You’ll find another long list in Settings. Scroll down to ‘Enable HDCP’ and ensure that the box to the right of the label is not checked. It will be enabled by default, so simply click on it to disable the HDCP copy protection.
  • If you have any applications open, the system will ask you to close them, so make sure that you’ve saved your game before completing this last step.
  • Now you can reconnect your PS4 back to the Hauppauge game recorder, and the HDMI out of the Hauppauge game recorder to your TV monitor. You should be able to see your game on your computer screen and TV monitor.

Click here for more tips with the PS4

If you are not getting video pass through from the PS4 to your TV monitor, try this

Some users have reported that with the PS4, unless they change the PS4 Video Output Settings to 1080p, they don't get video on their monitor. They get video in the Hauppauge Capture preview window and in their recordings, but not pass through.

If you have this problem, on your PS4 go to Settings -> Sound and Screen -> Video Output Settings and in Resolution select 1080p.

If you are not getting audio on your TV monitor, try this

Some users have reported that with the PS4, they get audio in their headset and in their HD PVR recordings, but do not hear audio on their monitor. We find that this is caused by the Hauppauge HD PVR being able to accept AC3 audio but the monitor is only two channel audio. Some users also report that there is buzzing audio on their monitor, but the HD PVR recordings are perfect.

If you have this problem, give this a try!

In Hauppauge Capture, go to the Advanced Settings -> Audio Encode and click the button which says 'Disable HDMI AC3 support'. This forces the PS4 to output 2 channel audio which should work with your monitor.