Technical Support Contact Form

If you have HD PVR or Colossus, please make sure you have attempted the following before you contact support.

  1. Download and install the latest drivers for your product here
  2. Update the drivers for your graphics card and sound card from their respective manufacturers websites (a list of the common manufacturers shown below)
  3. Check your USB and video cables and make sure they are firmly plugged in.

If you have a Hauppauge TV tuner, please make sure you have attempted the following before you contact support.

  1. Download and install the latest drivers for your product here
  2. Update the drivers for your graphics card and sound card from their respective manufacturers websites (a list of the common manufacturers shown below)
  3. Download all the latest updates from Microsoft for your operating system here
__________________________________________________________________________________________
Name
Please enter your full name.
Email address
Please enter your email address. Please enter your valid email address.
Operating System
Please select your operating system.
Video application
Please select the video application you are using.
Country
Please select your country.
Product

How do I find this?
Problem Details

(Please include as much detail as you can such as aerial type (rooftop/indoor), error messages given, solutions you have already tried, what CD version is installed etc.)


Please enter details about the problem you are having.
__________________________________________________________________________________________

Here is a list of common graphics card and sound card manufacturers

Graphics Cards Sound Cards
Nvidia (GeForce) www.nvidia.com CreativeLabs (SoundBlaster) www.creativelabs.com
ATI (Radeon) www.ati.com Realtek (AC'97/HD Audio) www.realtek.com.tw