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Hauppauge | Product Support

Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?

This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

The latest versions of WinTV v10, v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows drivers to fix this error message. If you need to manually fix this, click here.

Questions or problems? Please contact Hauppauge support at: techsupport@hauppauge.com

Applications

Linux Support

Cordcutter TV

SteamEez video streaming products

Broadway

WinTV for Media Center

mySmarthome

WinTV external USB TV tuners

WinTV internal PCI and PCIe TV tuners

Analog USB TV tuners

Digital CableCARD tuners

Other information

High definition video recorders

Support utilities

  • Prodinfo: get information on your Hauppauge TV tuner

    Download Prodinfo

    Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

  • Digital Signal Monitor: displays the relative strength of the digital signal on the channel you are tuned to

    Digital Signal Monitor

    The Signal Monitor is part of WinTV v10 and is a handy tool which can be used to either adjust your digital TV antenna, or when used with digital cable TV, to know if your digital signal is too weak to receive a signal without distortion.

  • TV Tuner Troubleshooting helps you fix weak TV reception when using over-the-air TV

    TV Tuner Troubleshooting

    If you are having a problem getting a good TV picture when using an over-the-air TV antenna, we have some tips which can help you get a better TV signal

  • Rescan for TV channels: How to re-scan for channels in the WinTV application

    Channel rescan page

    If your TV channel line up has changed due to a change in transmission frequencies, we recommend that you erase the WinTV channel database before you re-scan for channels.

  • IR Blaster setup

    IR Blaster Configuration page

    The IR Blaster is suppored on some model HD PVR 2's and the Colossus 2. Learn how to setup the IR Blaster to control your cable or satellite set top box in WinTV v10.

  • HCWClear

    Download HCW Clear

    HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.

  • HDPVRCapture for the Mac

    HDPVRCapture

Windows 10 and 11 Drivers

Windows 10 and 11 require special drivers to avoid errors during the Hauppauge product installation.

The latest versions of WinTV v10, 8.5 and WinTV v8 and Hauppauge Capture include these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10/11.

North America products

European products

Search for the support page of your Hauppauge product by product code

How to find the product code of your Hauppauge product:

Hauppauge product codes on WinTV internal boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.

On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.

165xxx WinTV-quadHD PCIe
204xxx WinTV-dualHD
111401, 72001 WinTV-HVR-955Q, WinTV-HVR-950Q
72301, 65301 111XXX WinTV-HVR-850
65XXX WinTV-HVR-950
1111XX WinTV-HVR-850, WinTV-Analog Stick
122XXX USB-Live2
131201 Colossus
67XXX WinTV-HVR-1150
22XXX, 79XXX, 118xxx WinTV-HVR-1250, -1260, -1265
723x WinTV-HVR-1260 (HP)
88XXX WinTV-HVR-2250
75XXX WinTV-HVR-1950
74XXX WinTV-HVR-1600
78XXX WinTV-HVR-1800
85XXX WinTV-HVR-1850
77XXX WinTV-HVR-1500

150xxx WinTV-HVR-55xx
69xxx, 121xxx WinTV-HVR-4xxx

23XXX WinTV-PVR-500
26XXX, 25XXX WinTV-PVR-150
28XXX WinTV-PVR-160
29XXX, 24XXX WinTV-PVR-USB2
48XXX WinTV-PVR-250/350
32XXX WinTV-PVR-250
30XXX WinTV-PVR-250

878 or 848 based WinTV boards:
37XXX
38XXX
44XXX
56XXX
58XXX
60XXX
61XXX
62XXX
64XXX

34XXX 88X based WinTV boards

86XXX MediaMVP

110XXX MediaMVP-HD

49XXX HD PVR

Software Developers Toolkit for the Hauppauge TV tuners

Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at techsupport@hauppauge.com or sdk@hauppauge.co.uk

Contact Hauppauge Technical Support

Hauppauge Technical Support Contact Form