WinCast/TV, WinTV-PCI Troubleshooting notes Audio Settings / Questions - (No Audio)

Table of contents:

There is no Audio from the WinTV:

How do I connect the WINTV Internally to the soundcard?:

The Audio is not recorded when I capture an AVI file using the WinTV capture program.

There is no Audio from the WinTV:

First, be sure that the supplied audio cable is connected from the WinTV card to the Sound Cards LINE-IN.

NOTE: On systems that do not have an actual "line in", substitute "Auxilary"(AUX), or "Microphone"(Mic) for the configuration procedures below.

In the WinTV 2000 Application, click the AUD button for the audio configuration dialogue (or configure/audio in WinTV32), be sure that the MIXER-ID list shows "Line-in", and that the volume is up.

Also, in the sound card volume configuration (under PROGRAMS- ACCESSORIES-ENTERTAINMENT-VOLUME CONTROL), be sure that the LINE-IN section is not on MUTE (as it commonly is on default) and that the volume is up.

If all of this is done, and there is still no AUDIO from the WIN/TV card, try connecting your PC speakers(powered speakers only) or a set of headphones directly to the WIN/TV board. You should get audio (although low) this way. If you do- there would be a problem with the sound card configuration or a hardware problem with the LINE-IN. If you do not get audio directly from the WinTV card, it would unfortunately indicate a faulty audio circuit on the WinTV, and therefore would require the board to be replaced.

How do I connect the WinTV Internally to the soundcard?:

On some WinTV boards, there is an optional internal audio connector, which would eliminate having to use the external cable from the WinTV's line-out to the line-in on the soundcard. The Black 4 pin connector (Left-ground-ground-right) is audio out, so would connect to the soundcard internally. The white (ground-left-ground-right) is an optional CD audio passthrough, which will allow you to connect the CD-ROM’s audio to the WinTV internally, if the sound card does not have multiple internal audio inputs.

The Audio is not recorded when I capture an AVI file using the WinTV capture program.

It is actually the Sound Card that will capture the Audio portion of the AVI files. The Win/TV capture application will allow you to capture both by syncing the Audio and Video together. But the sound card will actually capture the sound.
If you do not record the Audio when you are capturing Video Clips, you want to make sure that the sound card's Line In mixer is setup to Record audio. Sometimes they are set for Playback only. To Check this, click on Start - Accessories - Entertainment (or Multimedia), in the Windows Volume Control, go to Options then Properties. In here click on the Recording Bullet. Below you should see the Mixers that are set to record make sure that the Line In is checked and click on OK. Then make sure that it is not muted. Try to record some audio through the Line In jack using Windows' Sound Recorder. This program is found in the Multimedia group.
If you can record audio using the Sound Recorder, then you should be able to capture audio with the capture program.

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2/7/02