WinCast/TV, WinTV-PCI Troubleshooting notes
Frequently asked questions when installing and using the WinTV
System Installation Requirements:
VGA Graphics card information:
Audio Settings / Questions - (No Audio):
Causes for Lockups and Errors:
WinTV32 and WinTV2000 Application Settings / Questions:
Go to the Product Support Center:
How do you pronounce Hauppauge?
Multiple Monitors Configurations:
Video Capture information:
Instructions for streaming live video:
Installation issues in WindowsNT 4.0:
Installation issues in Windows2000:
Installation issues in WindowsXP:
Uninstalling WinTV Software:
Hauppauge is a town in NY on Long Island. Hauppauge is pronounced HOP-HOG. The area around the headwaters of the Nissequogue (NISS-I-QUOG) River was dubbed Hauppauge by Native Americans; it means "overflowed land'' in the Algonquian language. Hauppauge boasts a large industrial park which is home to many well known companies.
Under Win98SE and WinME, the WinTV card will only display the video on the Primary monitor in a multiple monitor configuration. If you are using Win2000 or WinXP, you will be able to view the WinTV window on a secondary monitor.
NOTE: Be sure that the WINTV Software is not running when you initialize NetMeeting
In NetMeeting 2.1, go to the Current Call section of the program. You should see 2 small windows: "My Video" and "Remote Video". Click on the arrow in the "My Video" window to change it from "Not sending" to "Previewing". A screen will appear with either video, a blue screen, or the NetMeeting logo. Next, on the menu bar, choose Tools - Options - Video, and be sure that "Video Camera Properties" indicates the MSVIDEO:Brooktree Bt848 Capture driver. Click the Source button, which will allow you to select your Video source. (COMPOSITE for a camera or VCR input into the wintv, Camera (with S video selected) for an S-Video input and Tuner for the WinTV tuner picture. If a black screen or NetMeeting logo is still seen after this configuration is done, a Registry fix may be needed. Download and install this file, which should correct the problem: (http://www.hauppauge.com/html/wincast.reg)
Open NetMeeting 3.0 and click on the Preview button. then click on Tools - Options - Video - and set the Source to your video source. This should begin to display the video and allow you to conference with NetMeeting.
For more information on NetMeeting click here: http://www.microsoft.com/netmeeting
Installing Microsoft's Media tools, will also install the Windows media encoder software. To stream live video over a network or the internet, open the Windows Media
Encoder program. This will stream live video, in real time, using the MPEG-4 compression format.
Go to start-Programs-Windows Media, and open Windows Media Encoder. Choose "Quickstart" from the Welcome window, for the easiest/quickest setup.
In the Quickstart menu, choose the Template you want your video stream to be sent as, depending on the type of modem/internet connection speed that is being used. (250 Video works fine in house here with the LAN)
Click the Video capture settings button (the video camera icon) to change the video source to composite or Tuner.
click the start button, and the "on air" will light green. This indicates that the live video stream has begun.
Click View-Preview video to preview the video image that you are streaming.
The connection information will indicate the stream reference:
msbd://xxxx:7007 or http://xxxx:80
These are the addresses that are used to allow others to connect to the live video stream.
The Program HCWCLEAR.EXE can be used to remove all of the WinTV drivers, software, and registry entries. To access this file, insert the WinTV Installation CD (Version 2.0 or Higher) into your CD ROM Drive and double click on My Computer. In here you will find the different drives that are on your system including the CD-ROM Drive. Double click on the CD ROM drive and you will see the contents of the Installation CD. In here you will find the HCWCLEAR.EXE file in the root directory. Double click on this file and choose the “Remove all WinTV drivers and applications” option as well as the "Search All INF files" option. A DOS window will open while it is removing the files. Bypass any errors that may come up and allow the Window to close on its own. Once it closes it is finished.
The HCWCLEAR file can also be downloaded from our WEB site from here.
This will uninstall the software for you. Afterwards, you can reinstall the the software Fresh.
Click here for the latest WinTV Drivers and Application. (WinTV Software)
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Hauppauge Computer Works, Inc. All rights reserved.
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