Support: HD PVR Pro 60

Hauppauge Capture Download

Before installing Hauppauge Capture

Make sure on the side of the HD PVR Pro 60 the REC MODE switch is in the PC position and the iOS REC switch is in the ON position.

Special Hauppauge Capture version for the HD PVR Pro 60

Note: This version is exclusively for the HD PVR Pro 60. It has both video only live preview and a special mode with video and audio preview (called 'PVR' mode). To switch modes, go to Advanced and click on Video Preview. The default is PVR mode (live audio and video). For no delay live video without audio preview, click Live Mode.

New feature:

For the HD PVR Pro 60, we have added a new 'live preview audio' mode. With this mode (currently the default), we add a small video delay and then play the live video and audio through the Hauppauge Capture Preview window. You can turn off this mode and go back to no-delay video preview only: click the 'Advanced' button, go to 'Video Preview' and select 'Live'.

HD PVR Pro 60 Installation notes:

  • Plug in the HD PVR Pro 60 to a USB 2.0 or 3.0 port (USB 3.0 port is recommended due to the higher power output it provides)
  • We recommend making all HD PVR Pro 60 HDMI and A/V connections while the device is disconnected from the USB port (in other words: unpowered).

HD PVR Pro 60 color and brightness controls

In Advanced -> Video Proc Amp, there are now settings for Brightness, Contrast, Saturation, Hue.

If you own an Xbox one, you can use the built-in Xbox One calibration tool to adjust the HD PVR Pro 60 settings. To do this:

  • open Hauppauge Capture
  • on your Xbox One, navigate to Display & sound -> Video output -> Calibrate HDTV
  • skip to the Brightness screen. The key instruction is 'Brightness: turn this all the way up, then turn it down so that the large closed eye to the right just disappears'
  • then, in Hauppauge Capture, go to the Advanced menu and open Video Proc Amp settings
  • use Brightness to satisfy "turn this all the way up, then turn it down so that the large closed eye to the right just disappears".
  • you can then skip on your Xbox One to the Contrast adjustment, this time using the Hauppauge Capture Contrast setting to satisfy the Xbox One instruction: "adjust the contrast to your perference, so that you barely see the large sun image to the right".
  • once you have these settings, click OK and they will be saved on your HD PVR Pro 60

HD PVR Pro 60 Firmware Update

Firmware updates can be done to add new features and performance improvements to the HD PVR Pro 60

HD PVR Pro 60 Firmware Version 2.13.20191223

Note: you can verify the firmware version in Hauppauge Capture: click Advanced -> Firmware

New in this version: fixes snapshot in standalone mode and adds check on the write protect on the SD card

To install the latest HD PVR Pro 60 firmware:

  • Download the firmware:
    HU677UVC.BRN
  • Copy HU677UVC.BRN to root of your SD Card (FAT32 or exFAT is supported)
  • Disconnect the USB Cable from the HD PVR Pro 60. This can be done with the HD PVR Pro 60 connected to a PC or connected stand alone.
  • While unpowered, plug the SD card with the firmware file into HD PVR Pro 60's SSD slot.
  • Push and hold the snapshot button (on the front of the HD PVR Pro 60).
  • While pushing in the snapshot button, connect the USB cable.
  • The white LEDs will flash for about a minute. You can release the snapshot button while the white lights are flashing.
  • Once firmware upgrade is complete, the LED's will stop flashing.

You can verify the firmware version in Hauppauge Capture -> Advanced -> Firmware

Standalone Recording

Notes:

  • To record one long continuous file on the SD card (up to the capacity of the SD card), format the SD as ExFAT. Many SD cards come from the manufacturer programmed in the Fat32 format. If you leave the SD card as FAT32, long recordings will be broken into 4GBbyte recordings (about 1 hour each).
  • To switch back to record on a PC, set the ‘Rec Mode’ switch to ‘PC’.
  • If your SD card is write protected, you will not be able to record and the light will blink RED twice and then go solid GREEN.

How to set the HD PVR Pro 60 to record standalone

  • Step 1: connect the HDMI Out from your cable box (or other HDMI video source which does not have HDCP copy protection) to the HDMI In on the Pro 60.
    Then connect the HDMI Out on the Pro 60 to your TV set or TV monitor.
    Make sure you can see your cable TV on your TV set.
  • Step 2: On the side of the HD PVR Pro 60, set the REC MODE switch to SD. The other position is 'PC' which sets the HD PVR Pro 60 to PC connected mode.
  • Step 3: power on the HD PVR Pro 60 by plugging the USB Type C cable into a 5v .9a (or better) USB power supply. An iPad power supply is 5.1v at 2.1a and will work fine. The red light will blink red until the HDMI source is recognized and the SD card is plugged in.
  • Step 4: Plug in an SD card to the Pro 60. The SD card can be formatted as Fat32 or exFAT (exFAT will allow you to make long recordings in one file). Wait until the light becomes solid green. This means the video source and SD card are recognized by the HD PVR Pro 60.
  • Step 5: When you want to record, hit the Record button on top of the Pro 60 to start recording. The LED light on top will blink green. Hit the Record button to stop recording. It might take a second or so for the light to go solid green. At this point, you can either remove the SD card or make another recording.

Troubleshooting HD PVR Pro 60 standalone mode:

  • Problem: No mic audio in standalone mode:
    Solution: connect the HD PVR Pro 60 to a Windows PC. Run Hauppauge Capture. In the Capture tab, in the volume mixer, mute the Microphone. Then un mute the microphone. Adjust the microphone audio to the middle. Then close Hauppauge Capture. Re connect the HD PVR Pro 60 standalone and test with the microphone again.
  • Problem: Light is green but when I hit the Record button, the light stays green and no recording happens
    Solution: On the 'REC MODE' switch, set to PC and then set to SD. Sometimes the slide switch does not fully go to the SD position.
  • Problem: Light is blinking red even though I have put an exFAT formatted SD card in
    Solution: Remove the SD card, then replace it. Sometimes the SD card is not correctly positioned in its slot, and the HD PVR Pro 60 will not 'see' it.
    Solution: If after removing and replacing the SD card, the light still blinks red, you might have to reformat your SD card. The blinking light means that either the SD card is either not completely positioned in its slot, or its not correctly formatted.

When using the HD PVR Pro 60, are you not getting game audio in your PS4 recordings?

The PS4 turns off HDMI audio when a headset is plugged into the PS4 controller. HDMI audio contains game audio and your friends chat (multi-player chat). When you plug in your headset into the PS4 controller, the PS4 shuts off HDMI audio and you will get game video but no game audio.

Click to enlarge

The PS4 turns off HDMI audio when a headset is plugged into the controller. So, to get PS4 audio in your recordings when using the HD PVR Pro 60, do this:

HDMI audio from the PS4 includes both game audio and multiplayer chat. When you plug in your headset into the PS4 controller, the PS4 shuts off HDMI audio and you will get game video but no game audio in your recordings.

To fix this problem:

Step 1: the HD PVR Pro 60 has a built-in audio mixer for the PS4 headset and controller. To get audio in your recordings, on the front of the HD PVR Pro 60 plug your PS4 controller into the 'Controller in' port and your wired headset into the 'Headset in' port.

Step 2: set the 'Audio In' in Hauppauge Capture to 'Controller In' and you will get PS4 game and multi-player audio in your recordings with the HD PVR Pro 60.

HD PVR Pro 60 Connection Diagrams

HD PVR Pro 60 has 4K/1080p video pass through for no delay recordings. Simply connect HD PVR Pro 60 between your game console and your HD TV set. To record or stream multi-player chat and game commentary, connect your headset and controller to the audio mixer connectors on the front of the HD PVR Pro 60.

HD PVR Pro 60 Basic Connection Diagram1

HD PVR Pro 60 Basic Connection Diagram1

PS4 to HD PVR Pro 60 Connection Diagram

PS4 to HD PVR Pro 60 Connection Diagram

Recording your PC Screen Connection Diagram

Recording your PC Screen Connection Diagram

Recording a Zoom conference with the HD PVR Pro 60

Recording a Zoom conference with the HD PVR Pro 60

HD PVR Pro 60 Frequently Asked Questions

What format does my SD card need to be for standalone mode?

Format your SD card in either FAT32 or exFAT.
exFAT formatted SD cards can record a file as large as your SD card, while FAT32 will create a series of 4 GB files. Example: if you insert an exFAT formatted 128Gb SD card, you can record one file up to around 16 hours. If you insert a FAT32 formatted 128 GB SD card, a 16 hour recording will appear as thirty-two 4 GB files.

Note: remember to put the 'REC MODE' switch into the 'SD' position to record to the SD card. If it is in the 'PC' position, recording to the SD card is disabled.

I want to plug my headset into the HD PVR Pro 60, but not connect a controller. What will I hear in my headset?

You will hear HDMI audio (audio from whatever is plugged into the 'HDMI In' port).

On the front of the HD PVR Pro 60, there are two input ports: a Controller port and a Headset port. When you have your headset plugged into the Headset port, HDMI audio is routed to three places: over the USB bus into your PC, out the HDMI Out port to your monitor and also to the Headset port. You will hear your HDMI game audio in your headset.

I'd like to use an external microphone instead of my video camera's built-in mic when streaming with the HD PVR Pro 60.

You can plug in a microphone using the 4-pin Headset port jack on the front of the HD PVR Pro 60. When you do this, the internal audio mixer inside the HD PVR Pro 60 will mix HDMI audio with your microphone audio, and you can use the audio mixer in Hauppauge Capture to adjust the relative volume of the HDMI and microphone audio.

If you have a 4-pin headset with microphone, simply plug this into the Headset port on front of the HD PVR Pro 60.

If you have a microphone with a two or three pin jack, you need to plug a 4-pin to 2-pin audio adapter ( the pink/green audio adapter ) into the Headset port jack on the front of the HD PVR Pro 60, and then plug your microphone into the pink connector.

If you are conferencing with Zoom or Skype and want to turn off the HDMI audio (which normally comes from your camera's built-in microphone), do this:

  • In Hauppauge Capture, turn the Game slider all the way to the left. This turns off audio coming from the HDMI In connector on the Pro 60.
  • Set Mic: to HD PVR Pro 60 Microphone
  • Plug your microphone into the 4-pin headset in port on the front of the HD PVR Pro 60
  • Adjust the microphone volume using the Mic: slider in Hauppauge Capture. You should test the microphone audio to make sure the volume level is correct before you 'go live'.

What do the lights on the HD PVR Pro 60 mean when it is in stand alone mode?

  • White: the Pro 60 is booting up
  • Blinking red: can't read SD card (or there is something wrong with the SD card format)
  • Solid red: no video or video out of range
  • Solid GREEN: ready to start recording
  • Blinking GREEN: recording
  • Two red blinks, then GREEN: your SD card is write protected and recording cannot start. To record, turn off the copy protection button on your SD card.
  • Five red blinks, then GREEN: your HDMI video source is copy protected with HDCP.
  • Solid GREEN after the record button is hit: the Rec Mode switch is in the wrong position (set to PC instead of SD)
  • Solid blue: internal error

What do the switches on the side of the HD PVR Pro 60 do?

On the side of the HD PVR Pro 60, there are two switches: 'REC MODE' and 'iOS REC'. The 'REC MODE' switch is used to select the mode of operation: PC connected mode (the 'PC' setting) and standalone mode (the 'CARD' setting).

The 'iOS REC' mode switch is used to control HDMI recording and passthrough. This switch is normally left in the 'ON' position. In this mode, HDMI video is passed through the HD PVR Pro 60 to the 'HDMI Out' port and HDCP copy protection is used to determine if video can or cannot be recorded. In the 'OFF' mode, HDMI video is passed through the HD PVR Pro 60 but video cannot be recorded.

Note: we recommend always leaving the iOS Rec switch in the 'ON' position.

Is there any limit to file size or time length when recording standalone to an SD card?

If you want to record one long file on the SD card, make sure you format the SD card using ExFat. If you use Fat32, the recorder will create a new recording when it hits the max file size limit of Fat32, which is 4Gbytes. The good news is that these 4GB files can be 'stitched' together in a video editor. But to avoid this, simply reformat the SD card using ExFAT.

How can I watch my recordings on my TV set?

All recordings made by the HD PVR 2, Colossus 2, HD PVR Rocket and HD PVR Pro 60 can be played back onto a TV set using any of the following methods:

  • Connect your PC to the TV set via HDMI: Run an HDMI cable from your PC and plug it into your TV set. Use Hauppauge Capture, Windows Media Player or other player like VLC to play your videos to your PC screen. You should see your recording also being played back to your TV set.
  • Use a media player like the Amazon FireTV box: The Amazon FireTV box has a USB port on the back where you can play any of the HD PVR recordings. Copy your recordings to a USB thumb drive, plug it into the FireTV box USB port and then you can use 'VLC' media player (available on the Amazon store as an app) to play your recordings.
  • Copy your HD PVR recordings onto a USB thumb drive, and then plug the thumb drive into the TV set and play your videos: If you make a recording using any HD PVR and copy that recording to a USB thumb drive, many new Samsung and LG TV sets have a USB port on the back where you can plug the thumb drive with your recordings. As soon as you plug in the thumb drive, the Samsung TV set will recognize the thumb drive and allow you to play recordings back to your TV screen.
If you have any questions on these connections, please email us at techsupport@hauppauge.com and we'll try to help you.

When I plug my game controller into the Controller port on the HD PVR Pro 60, what happens to the audio?

As soon as you plug anything into the Controller port, HDMI In audio is disabled (HDMI passthrough is continued to be passed through to the HDMI Out port) and audio to both your headset and to the USB bus now comes from the Controller port.

I am not getting any audio in my HD PVR Pro 60 recordings

The HD PVR Pro 60 can only accept stereo audio. If your video source (game console, cable box, etc.) is sending 5.1 channel audio, you will get NO audio in your recordings.
Normally a video source will 'handshake' with the HD PVR Pro 60 and determine an audio format which both devices can support. But sometimes a video source has a fixed audio format to 5.1 channel audio in which case the HD PVR Pro 60 will not record audio. To fix this, you need to set your video source audio format to 'Automatic' or to manually set the audio format to stereo audio.

I am using an Xbox One X. When I connect my controller to the Controller In port on the HD PVR Pro 60, the game audio volume is too low. How can I fix this?

On your Xbox One X with your headset connected to your Xbox controller, hit the Xbox button to go to Home.

Then go down to Settings.

Use the Left stick on your controller to go right.

Go down to Audio.

Use the A button to select Audio.

Go to Headset Volume. Increase to 100% (or less as you like). Then use the B button to go back to the main menu.

If, after making this adjustment on your Xbox One X, the headset volume is too high, you can adjust it down in Hauppauge Capture by using the Headset slider on the left side of Hauppauge Capture.

I am getting low game audio volume in my Xbox One X recordings, but my microphone audio is good. How can I fix this?

The Xbox One and Xbox One X controllers can be configured to lower the game audio volume in the Xbox One Chat mixer. We find that sometimes this knocks down the game volume too much. To fix this, on your Xbox One go to:
Settings -> Display and Sound -> Volume -> Chat Mixer
and set this to Do nothing

I'm trying to record from a Nintendo Switch, but I'm getting a 'No HDMI signal detected' message. How can I fix this?

The basic problem is that the Switches HDMI resolution is not what the HD PVR needs to sync up.

Do this:

  • In the Switch settings System settings > TV output > TV resolution, change from 'Automatic' to either 720p or 1080p
  • you must connect the power to the docking station before connecting the HDMI lead to the HD PVR 2

Will WinTV v10 work with the HD PVR Pro 60?

No. WinTV v10 currently cannot be used with the HD PVR Pro 60.

What's the maximum bit rate of my PC based recordings?

The maximum bit rate for HD PVR Pro 60 recordings is 60Mbits/sec. Please note: you need a fast PC to record at the maximum bit rate. If you see dropped frames in your recordings, you will need to either lower your bit rate, upgrade your PC, or add an SSD drive to your PC and use it for recordings. SSD drives very often fix problems related to dropped frames.

How can I record multi-player game chat with my console?

With the Xbox One and Xbox One X, game chat is only available from the Xbox One controller. To record game chat plus game audio, use the supplied 4-pin to 4-pin cable to connect from your Xbox One controller to the Controller In jack on the front of the HD PVR Pro 60. This brings game audio plus chat into the HD PVR Pro 60. Note: as soon as you plug in the 4-pin cable into the Controller In jack on the Pro 60, the HDMI audio is muted for recording (but not passthrough).

In Hauppauge Capture, you can adjust the audio volume in Hauppauge Capture with the Game slider.

How can I record record my game commentary with the HD PVR Pro 60?

The HD PVR Pro 60 is an audio mixer inside which will take the microphone from your headset, and both add it to the recording and at the same time, send it out to the Controller In jack.

To do this, simply connect your headset to the Headset In on the HD PVR Pro 60. If you want your commentary to be sent as part of multi-player chat, connect your game controller to the Controller In jack on the front of the Pro 60.

In Hauppauge Capture, you can adjust the audio volume in Hauppauge Capture with the Voice slider. You can adjust the volume of the game auio in your headset with the Headset slider.

How do I turn off HDCP on a PS4?

  • On the PS4, go to Settings: from the main user interface, push up on the DualShock 4 to reach the top-level of the system’s menu, and select the toolbox labelled ‘Settings’
  • Enter the System submenu: When the long list of options appears, scroll down to the icon named ‘System’ and select it
  • Turn off HDCP encryption: You’ll find another long list in Settings. Scroll down to ‘Enable HDCP’ and ensure that the box to the right of the label is not ticked. It will be enabled by default, so simply click on it to disable the irritating feature. If you have any applications open, the system will ask you to close them, so make sure that you’ve saved your game before completing this last step.

How do I turn off HDCP on an Xbox One?

The following information comes from the Xbox support site

Problem: Playing premium content on your console establishes an HDCP connection with your television. Some unintended video and sound behavior may occur if you plug in a DVR or home entertainment system while the console is turned on.

To resolve this problem, try the following solutions:

  • Restart your Xbox One console:
    • Press the Xbox button on the console for ten seconds until the console turns off.
    • Touch the Xbox button on the console again to turn it on.
    • Try to play the content again.
  • If your Xbox One console is in instant-on power mode:
    • Go to the Home screen.
    • Press the Menu button on your controller and select Settings.
    • Go to Power & startup, then Power options.
    • Select Power mode and then select Save Energy.
    • Turn off the console by holding the Xbox button.
    • Turn on the console by pressing the Xbox button, and then try to play the content again.

What types of video sources can I record?

The HD PVR Pro 60 can record 4K (down converted to 1080p60) or 1080p60 HDMI video sources without HDCP. Common examples: PS4 Pro (4K), Xbox One X (4K), Xbox One (1080p60), PS4 (1080p60), WiiU (1080p60), Xbox 360 (1080p60), PC Graphics card (normally 1080p60).

Using HDMI video, what is the highest Resolution/Frame Rate I can Capture with the HD PVR Pro 60?

The HD PVR Pro 60 can record up to 1080p at 60 frames per second. For 4K video sources, a built-in downscaler converts 4K to 1080p60.

Does the HD PVR Pro 60 have lag-free pass through?

Yes, the HD PVR Pro 60 has a no delay pass-thru for 4K and 1080p video sources, so you can see your game on your TV set and at the same time, record your game play.

What is the button on the top of this device used for?

The button is used to start and stop recordings.

Does the HD PVR Pro 60 come with a power supply?

No, the HD PVR Pro 60 is powered by the USB 3.0 port on your PC. If you are trying to record standalone, you can use a standard USB power adapter as long as it is rated at 5v at 1 amp.

Can I use the HD PVR Pro 60 to Stream?

The HD PVR Pro 60 is compatible with both OBS and XSplit for streaming.

Hauppauge is currently working on a version of StreamEez to run with the HD PVR Pro 60.

HD PVR Pro 60 Videos

The Hauppauge YouTube channel