Are you finding error messages 'TV Tuner not available' or getting a message 'Unable to locate capture filter' after installing a Windows 10 update?

This is a known "feature" of the new release of Windows 10, related to cameras but also affecting TV tuners. See the following from Windows Central

How to fix camera, TV tuner and video recorder access problems after installing Windows Update

On the Windows 10 April 2018 Update, users are finding out that many apps no longer have access to cameras, TV tuners and video recorders. However, this is not a problem or a bug with this new release, it's actually a change that Microsoft is implementing with version 1803 to give users more control over their privacy.

If you have apps that require camera access on your PC, you need to follow these steps:

  • Open Settings.
  • Click on Privacy.
  • Click on Camera.
  • Turn on the Allow apps to access your camera toggle switch.

Once you've completed the steps, you also want to make sure to check the list and enable camera access for the apps you want, if they're currently disabled.

In the case the feature isn't enabled, click the Change button and turn on the toggle switch.

Questions or problems? Please contact Hauppauge support at: support@hauppauge.com

Support utilities

  • Prodinfo: get information on your Hauppauge TV tuner

    Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

  • HCWClear: remove the Hauppauge driver and applications from your PC

    HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.

Windows 10 Drivers

Windows 10 requires special drivers to avoid errors during the Hauppauge product installation. The latest version of WinTV v8 includes these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10.

Note: these drivers are included in the WinTV v8 installer, version 34505 or later

Search for your Hauppauge product by product code

How to find the product code of your Hauppauge product:

Hauppauge product codes on WinTV boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.

On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.

72301, 65301 111XXX WinTV-HVR-850
72001 WinTV-HVR-950Q
65XXX WinTV-HVR-950
1111XX WinTV-Analog Stick
67XXX WinTV-HVR-1150
22XXX, 79XXX WinTV-HVR-1250
77XXX WinTV-HVR-1500
74XXX WinTV-HVR-1600
78XXX WinTV-HVR-1800
85XXX WinTV-HVR-1850
75XXX WinTV-HVR-1950
88XXX WinTV-HVR-2250
23XXX WinTV-PVR-500
26XXX, 25XXX WinTV-PVR-150
28XXX WinTV-PVR-160
29XXX, 24XXX WinTV-PVR-USB2
48XXX WinTV-PVR-250/350
32XXX WinTV-PVR-250
30XXX WinTV-PVR-250
122XXX USB-Live2

878 or 848 based WinTV boards:
37XXX
38XXX
44XXX
56XXX
58XXX
60XXX
61XXX
62XXX
64XXX

34XXX 88X based WinTV boards

86XXX MediaMVP

110XXX MediaMVP-HD

49XXX HD PVR

Software Developers Toolkit for the Hauppauge TV tuners

Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at support@hauppauge.com or sdk@hauppauge.co.uk

Contact Hauppauge Technical Support

Hauppauge Technical Support Contact Form