Support: HD PVR 2, HD PVR 2 Gaming Edition and HD PVR 2 Gaming Edition Plus

HD PVR 2 Windows driver and applications

HD PVR 2 Installation CD
Windows Driver, Hauppauge Capture application and Utilities

HD PVR 2 Installation CD with Hauppauge Capture version 1.0.32168

This version is for Windows 8, 7, Windows Vista or Windows XP.

To install this Windows driver and application update:
  • Click on the download link. You will be given an option to Run or Save the file. Click Save to save the file in your Download folder.
  • Run this file. It will install the Windows driver plus the Hauppauge Capture application and Record button support.
  • When finished running the update, you will be ask to restart your PC. Restart your PC.
  • While the PC is restarting, power cycle your HD PVR 2 to load the new firmware. To power cycle the HD PVR 2, remove power from the unit for a few seconds and then plug it back in.
  • When your PC has rebooted, you should see the Hauppauge Capture icon on your Windows desktop. Double click on the Hauppauge Capture icon.
  • Note: You will not see video on your TV set until you run Hauppauge Capture once.
  • If your cables are connected, you should now be able to see your game console on your TV set and record and stream your gameplay.

File name: hauppaugecapture_1_0_32168_full.exe
Date: June 17, 2014
File size: 276 MB

HD PVR 2 Windows driver version 1.5.32118

HD PVR 2 Windows driver version 1.5.32118

This version is for Windows 8, 7, Windows Vista or Windows XP.

To install this driver update:
  • Download this file.
  • Click the file to install.
  • When the Windows driver has been installed, you will see a message Drivers installation status: Success
  • When finished running the update, you will be ask to restart your PC. Restart your PC
  • While the PC is restarting, power cycle your HD PVR 2 to load the new firmware. To power cycle the HD PVR 2, remove power from the unit for a few seconds and then plug it back in.

File name: hdpvr2_driver_1_5_32118.exe
Date: April 28, 2014
File size: 5.8MB

Personal Logo application

The Personal Logo application is part of the Hauppauge Capture application and can be found in the Settings tab. There is also a standalone version which is installed with the HD PVR 2 Installation CD.

Some tips on using the Personal Logo application
  • The logo must be less than 1200pixels x 550pixels and be a GIF, BMP or PNG format. PNG files are recommended since they can be transparent. When creating a PNG file, create 24-bit transparent logos.
  • In Hauppauge Capture, click the Settings tab and then click 'Enable Personal Logo'. Then click 'Browse' and find your logo. Once you open the logo, you can position it on the screen by dragging it around with your mouse. Then click the 'Apply' button to add your logo.
  • If you change the record resolution, the HD PVR 2 record application will calculate where to reposition it to keep it in the same spot.
  • You can adjust the transparency by using the Alpha slide bar. All the way to the right makes the logo fully opaque, while moving it to the middle makes the logo semi-transparent.
  • The settings are "sticky". Once set, they will be applied to all future recordings (unless you re-run the Personal logo program and make changes).
  • Here is a short test video we made using the logo inserted by the Personal Logo application. https://www.youtube.com/watch?v=0T1phlzaz28

Beta software for HD PVR 2

None at this time

Hauppauge Capture application for all models of HD PVR 2

Hauppauge Capture
Record, Edit, Upload and Stream your videos

Hauppauge Capture is the new application for all models of the HD PVR 2. You can record, trim, upload and stream your videos with Hauppauge Capture. You can also add commentary to your recordings or streams, and add PC audio, too

Click here for a download link to the Hauppauge Capture application

StreamEez: live stream your game play, with hardware acceleration!

StreamEez: stream your video gameplay with Twitch, Ustream and YouTube

StreamEez for HD PVR 2 version 32192. Now with YouTube streaming and Rocket support

File name: streameezsetup_1_0_32192.exe
Date: July 27, 2014
File size: 117 MB

New features in this version

  • For Twitch users: add your channel name and pause for a commercial break
  • Adds an automatic re-connect mode, to re-establish streaming when your Internet connection is momentarily lost
  • Adds streaming support for the HD PVR Rocket

To install this version of StreamEez:

  • Click on the download link. You will be given an option to Run or Save the file. Click Save to save the file in your Download folder.
  • Run this file. It will install the StreamEez-Pro application plus the Windows driver.
  • When finished running the update, you will be ask to restart your PC. Restart your PC
  • While the PC is restarting, power cycle your StreamEez device to load the new firmware (remove power from the unit for a few seconds and then plug it back in).
  • When your PC has rebooted, double click on the StreamEez-Pro icon.
  • Under Source (upper left hand corner), make sure it is set to your Hauppauge device.
  • If your cables are connected, you should now be able to stream with Twitch, Ustream or YouTube.

Video on how to use StreamEez

Play video YouTube video

How to setup YouTube streaming with StreamEez

Play video YouTube streaming with StreamEez

Some tips on using StreamEez

  • Step 1
    • Before you change any settings, make sure you are Off Air and the Lock button is unlocked (just click on the button to unlock).
    • Choose your Video Source. Xbox 360 normally uses HDMI while PS3 normally uses Component.
    • Choose your Audio Source. Xbox 360 normally uses HDMI while PS3 normally uses Line.
    • In Quality Profile, the default is High Bandwidth. Depending upon the uplink speed of your Internet service, you may need to change to Medium or Low bandwidth. A laggy or jerky stream means your uplink speed is too low and you need to choose a different Quality Profile.
    • If you would like to preview your video in StreamEez, make sure the slider under the preview window is set to 'Normal speed'. You should now see your video in the preview window.
  • Step 2
    • Then choose your Stream Service, either Twitch, YouTube or Ustream. ( You must have an account setup with the stream service you wish to use)
    • In Channel, select Login. Enter your Login and Password. You will see a message "Gathering credentials" as we check your user name and password.
    • Once your user name and password are confirmed, you will see the URL of your stream in the box "Copy stream link". If you click on the words "Copy stream link", the URL will be copied to the clip board.
  • Step 3
    • Leave the Network Connection as the default
  • To start streaming
    • To start streaming, click the red dot next to "Off Air." The indicator should be changed to "On Air" and you will now be streaming live over the Internet!
    • Once you are On Air, you cannot change any settings. You need to stop streaming by clicking the green dot next to On Air to stop the stream.

WinTV for the HD PVR 2

Note: WinTV v7 is a TV watching, pausing and recording application. It is provided with the HD PVR 2 model 1512 only. All other versions of HD PVR 2 can be used with WinTV v7 but require a separate purchase. You can purchase WinTV v7.2 for the HD PVR 2 here.

WinTV v7 setup and use for the HD PVR 2

Download WinTV v7 Setup and Install, with IR Blaster installation instructions

Third Party Applications

HDPVRCapture for the Mac

Use HD PVR 2 with a Mac. Free activation when you purchase the HD PVR 2 Gaming Edition Plus. For more details, please contact: support@hauppauge.com

Capture4ME

Capture4ME is compatible with HD PVR 2. It is an easy-to-use application that focuses on the core goal of capturing video. The Capture4ME app has the ability to trim the beginning or end of a recording, and also an 'Upload to YouTube' function for those that want to share their videos online.

PS3 setup

PS3 to HD PVR 2 Connection Diagram

HD PVR 2 to PS3 connection diagram
Click to enlarge

Xbox 360 video setup

Setting the Video output on the Xbox, step by step instructions

First, turn on your Xbox 360 and navigate to the main menu.

Navigate to the last menu on the right and go into System Settings.

Go into Console Settings

Go into Display.

Go into the HDTV Settings.

Now select the resolution you want.

The HD PVR will only work with 480p, 720p, 1080i and 1080p. If your system is currently set to non-standard resolutions, such as 1360x768, please select 480p, 720p, 1080i or 1080p..

When you select the new resolution, you will be asked if you want to keep the new settings. Please select Yes, keep these settings.

Audio settings

Audio mode

Go to Xbox Settings -> System Settings -> Console Settings -> Audio -> Digital Output and select Digital Stereo

Note; if you have a HD PVR 2 Gaming Edition Plus, you can choose Dolby Digital 5.1

Record button
(click to enlarge)

Recording your multi-player chat

If you want to record your multi-player chat along with the game audio, do the following:

Go to Xbox Settings -> Preferences -> Voice -> Voice Output and select Play Through Both

Record button
(click to enlarge)

Using HD PVR 2 to record PC game play or your PC screen

Note: HD PVR 2 can accept video from a PC in the following formats ONLY: 1920 x 1080 at 60Hz max, 1280 x 720 at 60 Hz max and 720 x 480 at 60 Hz max. If you are running in any other video mode, you will see either a black screen or distorted video. Check your video mode!

Step 1 - Install the HD PVR 2 on your PC

Connect the HD PVR 2 to your PC (the PC where you will be recording) using the supplied USB cable. Connect the power to the HD PVR 2.
Install Hauppauge Capture from this Support page in the Capture tab.
When you are finished with the installation, you will need to reboot your PC. While your PC is rebooting, power cycle the HD PVR 2 by removing the power connector for a few seconds.
After you reboot, run Hauppauge Capture by double clicking on the icon on your Windows desktop.
At this point you might not see video in the Capture preview window. This is normal.

Step 2 - Configure your Gaming PC's video mode

Note: HD PVR 2 can accept video from a PC in the following formats ONLY:

  • 1920 x 1080 at 60Hz max
  • 1280 x 720 at 60 Hz max
  • 720 x 480 at 60 Hz max

If you are running in any other video mode, you will see either a black screen or distorted video. Check your video mode!

On the computer where you will be playing your video games (we'll call this the Gaming PC), connect an HDMI cable from your graphics card HDMI port to the HDMI in on the HD PVR 2.
Note: your Gaming PC screen may go black for several seconds and then you will be back at the Windows desktop.

On your Gaming PC, right click on your Windows desktop and select Screen resolution (click for screen shot).

Under Display you should see HD PVR2 in the drop down menu.
Select HD-PVR 2 (click for screen shot).
Under Resolution set to either 1920X1080 or 1280X720.
Under Multiple displays, set to Duplicate these displays.

Click Advanced settings (click for screen shot). Set Refresh Rate to 60p Hz Set Scaling to Maintain Display Scaling.

Step 3 - Connect the HDMI cable from your Gaming PC to the HD PVR 2 HDMI In connector

If you have a laptop, simply plug an HDMI cable from your PCs HDMI out port into the HDMI in on the HD PVR 2. You should see your PC screen on the video monitor. If you do not, click the Windows button on your keyboard and at the same time the P key. Then select Duplicate. If you have set your PC's video mode correctly (step 2 above), you should see your PC screen on the video monitor.

If you have a desktop PC, then remove the HDMI cable which is plugged into the monitor and plug it into the HDMI in port on the HD PVR 2. Then take an HDMI cable and plug one end inot the HDMI out port on the HD PVR 2 and the other end into an HDMNI port on your monitor. If you have set your PC's video mode correctly (step 2 above), you should see your PC screen on the video monitor.

Step 4 - Configure the audio on your Gaming PC if sound comes through your HDMI cable

If you are using the HDMI pass through on the HD PVR 2 (if you are not using HDMI pass-through skip to step 4a), on your Gaming PC right click on the Speaker icon on the taskbar and select Playback device.

In Playback devices find your HDMI connection to the HD PVR 2 (it should say HD-PVR2 or Digital audio (HDMI)). Right click and select Set as default device.

Step 4a - Configuring audio if you are using speakers connected directly to your Gaming PC

If you are listening to sound from your Gaming PC through speakers and not on your video monitor, to hear audio without any audio delay you will need to split the audio coming from your Gaming PC. To do this, you will need two adapters: an 1/8th inch stereo Y adapter, a 1/8th inch stereo to RCA male adapter.and an Audio cable set. These adapters are common and can be purchased from Radio Shack or online.

  • Connect the 1/8" stereo 'Y' adapter to the green audio port (the audio out port) on your Gaming PC.
  • Plug your speaker cable into one end of the 1/8" stereo 'Y' adapter.
  • On the other end of the 1/8" stereo 'Y' adapter connect the 1/8th inch stereo to RCA male adapter
  • Plug in the Audio cable set into the RCA plugs on the 1/8" stereo to male adapter (click to see a picture of the audio splitter installed)
  • Then plug the other end of the Audio cable set into the HD PVR 2 via the Hauppauge AV adapter cable (the black audio jacks).
  • Plug the Hauppauge AV adapter into the AV input on the back of the HD PVR 2.(click here to see the complete cable setup)
  • In Hauppauge Capture, in the Capture or StreamEez tab, set Audio in to Line in and mute the audio (so you will not hear an audio echo).

Here are some screen shots if you have an nVidea 650M graphics adapter in your gaming PC

nVidea setup step 1
Screen resolution menu
nVidea setup step 2
Advanced Settings menu.
Then click List All Modes
nVidea setup step 3
List All Modes menu. Set the screen resolution to
1920 by 1080, True Color (32-bit), 60Hz.
Then click OK / OK and Apply.

Here are some screen shots if you have an ATI graphics adapter in your gaming PC

In the AMD Vision Control Center, under Desktop Management/Desktop Properties, set the Desktop area to 1080p or 720p and the Refesh rate to 60Hz, 59Hz or 50Hz

ATI setup

Manuals, Help Guides and Utilities

HD PVR 2 QuickInstall Guides

Here is the latest HD PVR 2 Gaming Edition QuickInstall Guide

Here is the latest HD PVR 2 QuickInstall Guide

Here is the latest HD PVR 2 Gaming Edition Plus QuickInstall Guide

Here is the latest Hauppauge Capture Manual

Tutorial on editing HD PVR 2 recordings with Sony Vegas

Click here to see a tutorial on editing HD PVR recordings with the Sony Vegas Editor
http://www.youtube.com/watch?v=VuL_vc42PZI

HD PVR 2 connection diagrams

HD PVR 2 Gaming Edition has video pass through for no delay recordings. Simply connect HD PVR 2 between your game console and your HD TV set. (click picture to enlarge)

HCWClear utility for the HD PVR 2


Frequently asked questions about HD PVR 2

What Operating Systems are supported by the HD PVR 2?

Microsoft Windows 8, 8.1, Windows 7 or Vista (32 or 64-bit), or Windows XP with Service Pack 2 or later.

Do I need a PC to use HD PVR 2?

Yes, a PC or laptop is required to use HD PVR 2. The PC is used to both run the HD PVR 2 application plus is the place where HD PVR 2 recordings are stored. HD PVR 2 does not have any internal disk storage. HD PVR 2 connects to a PC or laptop computer through a USB 2.0 port. The HD PVR 2 recordings are stored on the PC's disk drive.

If you want to record your HD videos without a PC, you should use the HD PVR Rocket.

If you have a Mac, there is an application from HDPVRCapture which can be used. Go to http://www.hdpvrcapture.com for more information.

I use the HD PVR 2 Gaming Edition. I was wondering how do record my commentary with game audio?

With the new Hauppauge Capture application, you can plug your microphone into the 'mic input' on your PC and mix your game play audio with microphone audio. With Hauppauge Capture, there are seperate volume adjustments for game play and microphone audio.

http://www.hauppauge.com/capture

Here is a video which shows how to record game commentary with an Xbox 360

Here is a video which shows how to record game commentary with a PS3

Can I connect the HD PVR 2 passthrough cable to a standard TV?

The HDMI output of the HD PVR 2 can only be used on an TV set with HDMI connectors. HDMI TV sets normally display 720p or 1080p video.

Can I use HD PVR 2 with a Mac?

If you buy the HD PVR 2 Gaming Edition Plus, it comes with a free copy of HDPVRCapture for the Mac.

If you have an HD PVR 2 or an HD PVR 2 Gaming Edition, you can buy HDPVRCapture separately. For more information, please go to:
www.hdpvrcapture.com.

System Requirements

Windows 8, 7, Vista and Windows XP with service pack 3. Mac support from HDPVRCapture.com

You can record HD PVR 2 video on pretty much any PC. Older, slow, laptop or desktop PCs can be used to record HD PVR 2 video. Preview video on older PCs and laptops might be jerky and laggy but your recordings will be fine.

But when you playback an HD PVR 2 recording on your PC screen, you need a fast CPU and at least 256MB of graphics memory. Here is what we recommend for video playback (minimum):

  • Dual core CPU 2.0Ghz or faster
  • Graphics with 256MB memory (or greater)
  • Sound card
  • USB 2.0 Port

Can I record composite video from my old PS2 or Wii?

Yes. Connect the yellow cable from your Wii to the Blue connector on the Hauppauge AV cable. Then connect the red and white audio cables from your Wii to the red and white connectors on the Hauppauge AV cable. Then, in Showbiz or Hauppauge Capture, select Composite under Video input and Line In under Audio input.

Here is a video which shows you how to use the HD PVR 2 with an Nintendo 64: http://www.youtube.com/watch?v=Mb541Ww09jg

Would you like to support the HD PVR 2 in your own Windows application?

You can access the HD PVR 2 in your DirectShow application. Simply build a Directshow graph and add the crossbar, capture and encoder filters. Then connect them all up, and it'll output a transport stream containing H.264.

You can then demultiplex it or do whatever you want to it. And you can use standard Microsoft API like IVideoEncoder to control the bitrate. Here is a link to the Graphedit graph.

Can I use the HD PVR 2 with Linux?

We are starting to test our Linux support for the HD PVR 2. If you would like to try this out, please send a note to us at: support@hauppauge.com

Can I use HD PVR 2 with the Hauppauge WinTV v7 application?

Yes. WinTV v 7 and WinTV v 7.2 are compatible with all models of the HD PVR 2.

Can I record high definition TV from a Cable TV or Satellite box?

Yes, all models of the HD PVR 2 can be used to record HD video from a cable or satellite set top box.

By connecting the Component video output from your high definition cable TV or satellite TV set top box to the Component video inputs of the HD PVR 2, you will be able to record the TV programs coming from your set top box to the hard disk. Component video connections are normally the Red/Green/Blue connectors on the back of a set top box. Sometimes they are also called YPrPb or YCrCb connectors.

The HD PVR 2 model 1512 comes with the cables to connect to your satellite or cable TV set top box.

What type of recordings can I make with the HD PVR 2?

HD PVR 2 encodes in real time directly to the hard disk in an H.264 format. It records in a TS file format, which is a basic H.264 'transport stream'. Many people would like to know if the quality of a TS recording is as good as an MP4 recording. The video quality of MP4 and TS files are the same. The primary difference between TS and MP4 files is that TS files are flat while MP4 files have an index at the beginning of the MP4 file. Otherwise, the video bits inside the files are the same and therefore the video quality of TS and MP4 files are the same.

All record file types can be used to burn AVCHD Blu-ray compatible discs but you will need to supply your own disc burning application.

What type of audio encoding is made with the HD PVR 2?

There are two ways of bringing audio into HD PVR 2: through the Line In (RCA) stereo audio jacks on the A/V connector or through the HDMI connector. When bringing audio in through the stereo jacks, audio is recorded as MPEG 1 layer 2 audio. When bringing audio in through the HDMI connector, the audio is also recorded in the MPEG 1 layer 2 format.

DTS audio is currently not supported.

If you have the HD PVR 2 model 1512 or the HD PVR 2 Gaming Edition Plus and are bringing in 5.1 channel audio from either HDMI or optical audio, your recordings will be made with 5.1 channel AC-3 audio.

Can I output files I've recorded with my HD PVR 2 or other content from my PC back to an external TV monitor through the HDMI outputs on the HD PVR 2?

No, the HD PVR 2 itself does not have the ability to play back recorded videos to an external monitor. To playback recorded videos, you will need to connect your laptop or PC to your TV set.

The HDMI video output on HD PVR 2 acts as a pass through for live video streaming from your video source through the HD PVR 2 back to your TV monitor. The power of the HD PVR must remain in the on position in order to pass the video through to the external TV.

If I record my game play, can I uploaded it to YouTube?

Yes. Recordings made with HD PVR 2 are either inTS or MP4 formats, which can be immediately uploaded to YouTube without conversion. Hauppauge Capture records from HD PVR 2 in an H.264 form which is used by YouTube. And the Hauppauge Capture Edit tab allows you to trim your videos very quickly without the need to re-encode.

I'm streaming my gameplay with YouTube, but I cannot get YouTube to record the videos. What am I doing wrong?

YouTube will not record your video streams unless you set a start time and an end time in your streams. If you simply start and stop a YouTube stream, YouTube will not record it.

Can my PC go into hibernate or sleep mode when using HD PVR 2?

The current Windows driver for HD PVR 2 does not allow your PC to go into Hibernate or Standby mode when it is either recording or previewing video.

Can I record my webcam while recording and streaming with the HD PVR 2?

Yes for recording, no for streaming. With the latest version of Hauppauge Capture, you can record your videos with a webcam in your recordings. This is called the 'Facecam' feature in Hauppauge Capture. Facecam allows you to specify the location and size of video from your webcam in your recordings.

I'm using a PS3 and I see a black preview screen in Hauppauge Capture. How can I fix this?

This happens if you connected your PS3 using HDMI and now want to use Component video so you can record with HD PVR 2.

To fix, you need to reset the video settings on your PS3. To do this:
- Make sure you have the HDMI cable disconnected on your PS3
- Then push the PS3 power button on the front of the PS3. You should see the light go Red. This means your PS3 is turned off.
- Then hold down the PS3's power button until you hear two beeps (one beep, then about 5 seconds and a second beep).
Your PS3 should now be set to Component video out and you should see video in the preview window in Hauppauge Capture.

I'm using a PS3, and the video in the Hauppauge Capture preview window has incorrect colors?

Most of the time this is caused by either one of the Component video connectors is not connected. For example, if the Red connector is not connected correctly, your video picture will look green.
Also try updating to the latest drivers supplied by your graphics card manufacturer.

I see a change in brightness every few seconds in Hauppauge Capture and Showbiz while recording, streaming or playing back my video recordings. But my recordings are fine. What is going on?

If you are running an AMD graphics card in the PC which the HD PVR 2 is connected to, you may experience a slight change in brightness every few seconds while in the preview or edit screens. This is due to an issue with hardware acceleration that we have seen in some AMD drivers. This shift does not affect recordings and typically can be eliminated by either changing drivers for the graphics card or by disabling Hardware acceleration.

Video is jerky or broken up while capturing, yet my recordings are perfect. Why?

This is caused by either a slow processor in your laptop or desktop PC, or the display adapter is having a problem. Make sure your video card meets the minimum requirements. Also try updating to the latest drivers supplied by the manufacturer.
In September 2012, there was a problem with the ATI graphics driver which would cause jerky video or freezing of the video screen. This should be fixed with an update from ATI on their graphics drivers.

I get a black screen in the preview window when using Component video from a cable TV set top box.

Some set top boxes will disable or turn off the component output if the HDMI or DVI output is being used. Check to see how you have your Television connected to your set top box. You might need to disconnect the HDMI connector on your set top box when you want to record TV programs.

Audio pass through does not work

In order for the audio pass through to operate, you need to configure the Audio settings in the Hauppauge Capture application. Click on the Capture tab. In the Audio input section, choose your audio source from the drop down menu ( RCA, HDMI ). Once configured, the HD PVR 2 will retain these settings. Note: the HD PVR 2 must be powered on for the pass through to operate.

My video recordings look pixelated with fast motion. What can I do?

Increasing the recording bitrate will eliminate motion artifacts in your recordings. In Haupauge Capture, in the Capture tab make sure Variable is selected. Than start with Quality set to 11 Mbits/sec. This should give you very good quality. You can continue to increase the Quality up to a maximum of 14 Mbists/sec.

You can experiment with other settings, but in our experience, these are good for uploading to YouTube.

What resolutions and bit rates are supported using the HD PVR 2?

  • Video record resolutions are 1080p30, 720p60, 540p60, 480p60 and a number of downscale variants of these formats.
  • You can record at datarates from 1Mbs to 13.5Mbs. If you choose Variable, the maximum recording datarate is about 1.5 times the selected rate. As an example, if you have Variable selected and set the Quality to 14Mbits/sec, the maximum rate will be about 21 Mbits/sec.

What file formats are created by recording with the HD PVR 2?

Hauppauge Capture records in a TS file directly. TS is also called 'AVCHD' and is the native format for Blu-ray DVD discs. Also, Hauppauge Capture has an Export to MP4 function, which adds an index to the beginning of a TS recording and creates an MP4 file. This usually takes just a few seconds and does not change the video quality of your recording.

How much disk space will it take up when recording?

Approximately 2 GB per hour at 5Mb/s setting.
Approximately 4 GB per hour at 9Mb/s setting.
Approximately 6 GB per hour at 13.5 Mb/s setting.

Can I use HD PVR 2 independently from a PC?

No, the HD PVR 2 requires a PC to operate. If you want to record without a PC, you should use the HD PVR Rocket.

If you are using the HD PVR 2, once you have connected your PC to HD PVR 2 and run Hauppauge Capture, you can disconnect the USB cable to your PC and the passthrough will continue to run as long as HD PVR 2 still has power.

Can I use a longer USB cable with my HD PVR 2?

It is not recommended to use a different USB cable other than the cable provided with the device.

Can I burn a Blu-ray disc with my HD PVR 2?

You can burn Blu-ray compatible discs but a disc burner is not supplied with HD PVR 2.

Hauppauge Capture hangs during the installation.

Check for the presence of "Constant Guard" from Exfinity and uninstall if present then re run the installation for Hauppauge Capture. Once installed you can reinstall Constant Guard

Troubleshooting

What do the lights on front of HD PVR 2 mean?

  • Blue light: When HD PVR 2 is powered on and the Windows driver is running, the blue light is on solid. When the blue light is blinking, the HD PVR 2 is not 'seen' by your PC. Check the USB cable!
  • Yellow light blinks once when Hauppauge Capture runs.
  • If the Yellow light blinks once and then turns to Blue, it means that Hauppauge Capture cannot detect a video signal. There are several reasons this can happen:
    • You did not plug in a video cable, or you have the wrong video source selected in Hauppauge Capture. In the Capture tab, make sure Video input is set correctly: HDMI or Component video. And check your video cable and your cable connections! If you have a bad cable or have made a mistake plugging in the cables, you will see a Blue light.
    • If you are recording from an Xbox 360, make sure your video mode is set to either 1080p or 720p. Here is where you can find instructions on setting your video mode.
    • If you are recording from a PC game system, make sure you have set your PC graphics video mode to 1080p at 60Hz. Here is where you can find instructions on setting your PC video mode.
  • Yellow light means the HD PVR 2 detects video on the selected Video Input source.
  • Green or Blue LED ring: indicates that HD PVR 2 is recording video.
  • Red light: this means the video encoder inside HD PVR 2 cannot send data to your PC. There are a number of reasons this could happen. If your PC is running slowly and cannot get data from HD PVR 2 quickly enough, the red light might go on for a few seconds until the PC can accept data. If there is a problem with your USB cable or the USB port on your PC, the red light might be illuminated. Change to another USB port on your PC, then power down HD PVR 2, wait a few seconds and power up again. If you continue to see the Red light while recording, check your cabling and if you continue to have problems, contact Hauppauge technical support.

"Device is not available" error message

If you are using Hauppauge Capture, this error is normally caused if you did not fully install Hauppauge Capture or something such as anti-virus software prevented Hauppauge Capture from installing. Please go to the Hauppauge Capture download page and follow the installation instructions once more.
Note: make sure you remove the power plug on the HD PVR 2 for a few seconds after installing a new version of Hauppauge Capture. This resets the HD PVR 2 and gets it ready for the new application.

If you are using Showbiz, this error can be caused if you forgot to set "Hauppauge Siena" in the Source in the Capture module (see page 7 of the Hauppauge HD PVR 2 QuickInstallation Guide). Check the following in Showbiz => Capture:
In Source: make sure Hauppauge Siena Video Capture is selected. You might need to click Refresh for Hauppauge Siena to appear.
In the Video Input: select HDMI if you are using an Xbox 360 or Component (YPrPb) if you are using a PS3.
In the Audio Input: select HDMI when using an Xbox and Line in (RCA) if you are using a PS3

If you do not see Hauppauge Siena listed under Source

Reinstall the Hauppauge Windows driver from either the Installation CD or as a download from the Support page. At the conclusion of the installation, you will see a message "Your drivers have been successfully update". You can then run Showbiz => Capture and set Source to Hauppauge Siena.

Black screen in the Capture preview window and no video on your TV set:

  • First, make sure, in the Capture tab: if you are using an Xbox, make sure your Xbox is set to 720p or 1080p. Some other Xbox video formats will give a black screen in Capture and your TV set.
  • If you still do not see video on your TV set or on your PC screen, if you are using a PS3 you might need to reset the video mode on your PS3. To do this on the PS3 Slim, push the power button on the front until the light goes red. Then push and HOLD the button until you hear two beeps. Then you can release the power button and the PS3 video format will be set to the default.
  • If you are using an Xbox, change your HDMI cable in case you have a broken wire inside the cable.

Black screen in the Hauppauge Capture or ShowBiz Capture preview window:

First, make sure, in the Capture tab:
Source: make sure Hauppauge device is selected.
Video Input: select HDMI if you are using an Xbox 360 or Component (YPrPb) if you are using a PS3.
Audio Input: select HDMI when using an Xbox and Line in (RCA) if you are using a PS3

If you still do not see your game video in the preview window in the Capture tab:

  • Most problems here are basic cabling and settings in game consoles. Check you cables!
  • If you choose the wrong video source, you will get a black screen. For example, if you connect Component video but Arcsoft Capture is set for S-Video, you will get a black screen.
  • Uncheck "hardware acceleration" in Capture. On some PCs, hardware acceleration will not work and you will see video on your TV set but not on your PC screen.
  • If you are using a PS3, check to make sure the Red, Green and Blue cables are connected from the game console to the same color RCA connectors on the Hauppauge AV cable on HD PVR 2.
  • As a test to make sure the cables are correct and are working, connect the game console directly to the HD TV set with the same video game component cables. If you see your game on the HD TV set, then the cables are o.k.

Then:

  • Step 1: Check your USB cable and make sure the blue light is on on the front of HD PVR 2.
  • Step 2: Check your video cables.
    Try removing each cable and make sure it is firmly reseated into each device you are using.
    Is the yellow light on on the front of HD PVR 2? If the yellow light is not on, then either you have the wrong Video input source set or your game console is not turned on.
    On the PS3, disconnect the HDMI cable between the PS3 and your TV set. Having HDMI connected at the same time as Component video will shut off Component Video and you will not see video in ShowBiz.
    On the PS3, if you left the HDMI cable connected by mistake, then once it is removed you need to reset the Video format. To do this on the PS3 Slim, push the power button on the front until the light goes red. Then push and HOLD the button until you hear two beeps. Then you can release the power button and the PS3 video format will be set to the default (480p plus AV out).
  • Step 3: Once you have confirmed your video source is on, the Video input is correctly set and the yellow light is on the front of HD PVR 2, if you still see a black video screen in Arcsoft ShowBiz try capturing some video in the Capture module. If you can successfully playback a recording but you cannot see live video in the Preview window, there might be a video rendering problem (video card drivers, hardware acceleration…) Check device settings for video decoder details. To enable hardware acceleration, select "hardware acceleration" in ArcSoft ShowBiz Capture.

If capture fails, it is likely something is wrong with the video input to HD PVR 2. This could be a broken or loose video cable or you plugged the cables into the wrong connector on HD PVR 2.

Troubleshooting tips with the Xbox 360

  • Freeze in Hauppauge Capture: on the Xbox 360, in 'Display settings' there's a setting called 'Display Discovery'. If you have it enabled, the Xbox automatically retrieves your TV's audio and video settings. Doing this gives you the option to choose from several resolutions to be displayed, i.e. 1280x768 and 1360 x 768. Choosing one of these formats will cause HD PVR 2 to freeze. So only use 1080p or 720p.
  • Freeze in Hauppauge Capture: in some PC systems, the audio Windows driver is an older version and needs to be upgraded to work with the Hauppauge Capture. Please go to your PC's manufacturers website and find an update to your sound system.

Troubleshooting tips with the PS3

  • Make sure you remove any HDMI cable connected to the PS3. If you do not disconnect the HDMI cable from your PS3, Component video will NOT be enabled and you will have a black screen in Capture.
  • Reset the PS3 video mode when you connect the HD PVR 2. To do this:
    - Make sure you have the HDMI cable disconnected on your PS3
    - Then push the PS3 power button on the front of the PS3. You should see the light go Red. This means your PS3 is turned off.
    - Then hold down the PS3's power button until you hear two beeps (one beep, then about 5 seconds and a second beep).
    Your PS3 should now be set to Component video out and you should see video in the preview window in the Capture preview window.

  • Plug the PS3 Component video cable that came with the HD PVR 2 into the AV connector on the back of your PS3. Then connect the colored RCA connectors (Red, Green, Blue video plus White and Red audio) of the PS3 Component video cable into the Hauppauge Component AV Cable adapter. The Hauppauge Component AV Cable adapter plugs into the back of the HD PVR 2 where it says AV in.
  • Next, in the spot on the back of HD PVR 2 which says 'HDMI out', plug one of the HDMI cables. Plug the other end of the same cable into your TV set. (The HDMI In connector on the back of HD PVR 2 is not used with the PS3, so just ignore that port)
  • To complete the installation, open Arcsoft Showbiz on your PC and click on Capture. This should open the Capture window. Make sure that the Hauppauge Siena Video Capture is selected in the Source dropdown menu. Now, from the Video Input drop down menu, select 'Component (YPbPr)'. If all goes well, you should see your PS3 video in the Capture preview window.
  • If, however, you do not see video in the Capture window, you may have to go into your PS3's Display settings and change to Component video.

Pass through video problems (if you do not see your game console video on your TV set, but you can see video in Capture)

Once HD PVR 2 is turned on and you run Capture and set the Source, HD PVR 2 will run even if you remove your PC. In order for you to see your game video on your TV set:

  • the HD PVR 2 needs to be powered on
  • you must run Hauppauge Capture or Capture once and choose your Video input source (HDMI for the Xbox and Component video for the PS3)
  • After you set the Video input source, you can remove your PC and the input you selected will stay until you change it or you turn the power off on the HD PVR 2

No video passthrough or I see flashing or distorted video on my TV monitor:

  • If you have a PS3, you might need to reset the video on your PS3. To do this, push the Power button on the front of your PS3. It will turn red. Then, PUSH AND HOLD the power button until you hear the SECOND beep. The second beep means the video mode has been reset. You should now see video on your PC screen and on your TV set.
  • Open ShowBiz and verify the correct Video input is selected. Video and audio input must be set initially for passthrough to work (if you power cycle the HD PVR 2, it may revert to its default setting and will need to be set again).

No video on my TV monitor but I can see video in the Capture tab

  • Check that the HDMI cable from the HD PVR 2 (HDMI out) is connected to your TV monitor and the TV is set to the correct HDMI port if multiple are available on yourTV.
  • Try changing the output resolution from your game console to 720p. Some TV monitors may not support all HDMI output resolutions.

I can not see my game video on either my PC screen or on my TV set

  • If using HDMI, verify your source device does not use HDCP copy protection (the PS3 uses HDCP on HDMI). If this is the case use the Component video input.
  • If you are using a PS3, make sure your HDMI cable is not plugged in.
  • You might need to reset your game console video in order for passthrough to work. To reset the video, do the following:
    • PS3: Turn the PS3 off via the power button on the front of the unit. Flip the power switch on the back of the PS3 to the off position. Push and hold the power button on the front of the PS3 while you flip the power switch on the back of the PS3 to the on position. Once you hear the second beep, release the power button on the front of the PS3. Your PS3 video will be reset.
    • Xbox: Remove any games from the optical drive. Turn the Xbox 360 off. Turn the Xbox back on via the controller. As the console starts, press and hold the Y button, and then pull the right trigger at the same time. Your Xbox video will be reset.

HD PVR 2 inputs and outputs and how they are configured

The HD PVR 2 was designed to pass through any input to the HDMI output of the device. So whichever input you choose (composite, S-Video or Component) will be routed to the HDMI out.
NOTE: if you are using composite or S-Video input, the HDMI video output will be standard definition even though you are using component cables.

Uploading videos to YouTube in ShowBiz:

To change the upload resolution for YouTube, in ShowBiz click the Option button (upper right hand corner) and select Preferences in the dropdown menu. In the Preferences window click on the tab that reads Others. At the bottom of this tab will be the upload resolution to default to when uploading clips. For HD uploads to YouTube, we recommend 720p as a minimum. By default, Showbiz is set to 240p. View the Preferences page

Troubleshooting the HD PVR 2

Note: There appear to be a number of HD PVR 2 users who are extending their USB cables because their computer is located a distance from HD PVR 2. This can potentially cause problems such as "no device detected" or a black screen in Showbiz Capture or bad video recordings. If you are using a long USB cable and are having problems, do an experiment and see if you problem goes away by connecting HD PVR 2 to your PC with the USB cable supplied with HD PVR .

Black screen in Showbiz Capture

  • Next, check input make sure the video source setting is correct for your cabling. Do you see a valid resolution and bit rate for source? Try changing the resolution of the source ..
  • If you have a Resolution and Bit rate shown, check “enable preview” setting.
  • Try to capture. If capture is successful the problem could be a video rendering problem ( video card drivers, hardware acceleration…) If capture fails, there is something wrong with the video or audio input.

Black screen in Showbiz Capture with Video Game Systems

  • Most problems here are basic cabling and settings in game consoles.
  • Also, if you choose the wrong video source in Arcosft Showbiz, you will get a black screen. For example, if you connect Component video but Arcsoft Capture is set for S-Video, you will get a black screen.
  • PS3 or Xbox 360: do you have the correct A/V cables? The PS3 and Xbox 360 do not include the A/V Component cables. These need to be purchased separately.
  • Check and make sure the Red, Green and Blue cables are connected from the game console to the A/V Input on HD PVR 2.
  • As a test to make sure the cables are correct and are working, connect the game console directly to the HD TV set with the same video game component cables. If you see your game on the HD TV set, then the cables are o.k.

Pass through problems

Pass through problems, such as a black screen on your TV set (even though you can record videos), are usually basic cabling and settings in Showbiz. Check your cables!

The best way to proceed is:

  • disconnect the game console from whatever it is connected to …. all cables (component, audio, HDMI)
  • then start by only connecting the game console to the HDPVR using any cable set
  • Run TMe and make sure you can see video on your PC screen
  • Once you know HD PVR 2 can preview video and capture, connect the pass through to your HD TV set

If all input and pass through connections are correct and pass through is still not working, check your HD TV for correct input source. If input is correct, try changing input resolution of source to HDPVR 2.

Video/ Audio Stutter

If you have stutter in your preview window, check that system specs meet the minimum required. This is not a fatal problem since the HD PVR 2 will make good recordings even if the preview window slows down.

Preview good but stutters in playback on your PC screen: this normally means your PC or graphics card is too slow. Check the video card specs.

Random lockups

  • Try a different source
  • Try a different USB port
  • Don't use extra long USB cables
  • If you are using a hub, remove it.
  • Remove other USB devices if they could hog bandwidth (such as a USB camera)

HD PVR 2 Videos

Record retro games with your HD PVR Rocket

Record retro games with your HD PVR 2

HD PVR 2 featuring PlayStation3

HD PVR 2 featuring Xbox 360

HD PVR 2 | 360° view

Record in-game chat on the PS4

StreamEez

How to: Record game commentary with a Turtle Beach PX21 headset and an Xbox 360

How to: Record game commentary with an Turtle Beach PX21 headset using a PS3

How to: Record game commentary with an Astro A50 headset using Hauppauge Capture and a PS3

How to use the HD PVR 2 to stream with YouTube

Enable in-game chat on the PS3