Support: WinTV-DCR-3250 Triple Tuner CableCARD receiver

WinTV-DCR-3250 Installation

Note:The WinTV-DCR-3250 is only supported under Windows 7 Media Center and Windows 8 (with the Windows Media Center add-on). It is not supported under Windows XP Media Center.

The WinTV v10, v8.5 and v8 applications also support the WinTV-DCR-3250 (for content marked "copy freely").

Plex also supports the WinTV-DCR-3250 (for content marked "copy freely").

WinTV-DCR-3250 Installation CD

Note:This is a single file which includes the Windows 7 and 8 driver, firmware plus utilities

This will update the firmware to version 20150826

Install instructions:

  • Click to download. Click 'Save' and this file will be saved to your Downloads folder
  • Unzip this file to a directory you will remember
  • Once unzipped, run 'Setup' from this directory. This will install the Windows driver for the WinTV-DCR-3250.

Notes:

  • Improvements to channel scan with a tuning resolver present.
  • Fix problem causing device to temporarily stop authorizing channels.
  • Fix problem causing device to temporarily stop responding.
  • Improvements to diagnostic logging.

Note: If Windows 7 reports that the firmware did not update correctly, simply run this update once more. The second time you should see a message "Your firmware is the current version".

Name: dcr_cd_ver_3.0_20150826_34215.zip
Date: Aug 26, 2015

WinTV-DCR-3250 and the Hauppauge WinTV application

Note: These instructions apply to WinTV v10 and WinTV v8.5

WinTV-DCR-2650 CableCARD receiver with WinTV v10
Click to play video

If you have a WinTV-DCR-2650 or WinTV-DCR-3250 and are moving from Windows 7 to Windows 10, you will lose Windows Media Center (there is no Windows Media Center for Windows 10). But you can still watch TV on your Windows 10 PC if you install the Hauppauge WinTV application. The Hauppauge WinTV v10 or v8.5 application can be used for watch and record “free to copy” cable TV channels.

Both devices use a internet browser based utility (the DCR web interface) to scan for TV channels and to provide diagnostic information.

Notes: The WinTV-DCR-3250, in addition to the steps for WinTV-DCR-2650, needs a Windows Service to be installed (Step 1 below).
If you do not have WinTV v10, you can purchase an Activation Code from our web store.

To install the WinTV-DCR-2650 or WinTV-DCR-3250 on Windows 10

Step 1. For the WinTV-DCR-3250 only

.NET Framework 3.5 is needed for the WinTV-DCR-3250 service to start properly. By default it is not running on Windows 10. To install .NET Framework 3.5, go to
Control Panel –> Programs –> Turn Windows features on or off
and check the .NET box to install it. Restart the computer when done.

Step 2. Install WinTV v10

The WinTV v10 application includes the WinTV-DCR drivers for Windows. It will also update the WinTV-DCR firmware if needed.

Go to this page to install WinTV v10. Return to this page when WinTV v10 is installed and move on to Step 3.

Step 3a. Open the DCR web interface

Once the WinTV-DCR software is installed, click the Start button on your keyboard. Scroll down until you see All Apps. Scroll across look for Hauppauge WinTV. It might be in the 'H' list or it might be simply called out as Hauppauge WinTV.

Once you find Hauppauge WinTV, click on WinTV-DCR-2650 Web Interface or WinTV-DCR-3250 Web Interface.

This will try to open the web interface with the IP address of the WinTV-DCR device (this applies to both the WinTV-DCR-2650 and the 3250).

Note: Microsoft will use Microsoft Edge as the default browser on Windows 10 upgrades, and Edge could fail to open the WinTV-DCR web interface. Instead of Edge, you can type in the IP address of the WinTV-DCR device into another browser such as Google Chrome, Internet Explorer or Mozilla Firefox.

WinTV-DCR-2650 or WinTV-DCR-3250 Web Interface
Step 3: Look for Hauppauge WinTV and run the WinTV-DCR Web Interface
click to enlarge

Step 3b. Scan your DCR for TV channels

The web interface allows you to check that you have the latest firmware. You can also find your CableCARD ID and the Host ID.

But most importantly click on Channel Lineup. In Channel Lineup you need to click on Detect Channels and let it scan for channels on your cable TV network. WinTV 8 will use the results of this scan to get channels. Note: the scan can take up to 30 minutes.

If you don't have the web interface shortcut under the StartAll Apps menu, you can also open File Explorer and then in the left side panel click on Network.
Under Media Devices look for Hauppauge OpenCable, right click it, and select View device webpage.

Step 4. Open the WinTV v10 application

WinTV will use the channels detected from the channel scan in Step 3. If you click 'Next', 'Next', the WinTV channel list with the channels found from Step 3 and you can start watching TV from your DCR.


Step 3b: Channel Lineup

Step 3b: Channel Lineup

click to enlarge

Beta WinTV-DCR-2650 / WinTV-DCR-3250 Installation

With updated firmware and Windows drivers

Install instructions:
  • Click to download
  • Unzip this file to a directory you will remember.
  • Once unzipped, run 'Setup.exe' from this directory .

Note: this will update the firmware to version 20171206.

Note: this is a complete installer for the WinTV-DCR-2650/3250 including updated Windows drivers and tuning resolver and IR support.

Running the Digital Cable Advisor to verify that your Windows 7 or 8 PC has a supported configuration:

To check to see if your system is compatible to work with a CableCARD, in Windows Media Center go to Extras and click on Extras Gallery and click on the cable connector icon. If you do not see the cable advisor, click here.

Click Start Test:

If you go to Extras and can't find the Digital Cable Advisor (the cable connector icon) ...

If you cannot find the Windows Digital Cable Advisor, try the following:

In Windows Media Center, go to Tasks/Settings/General/Automatic Download Options. Select Automatically download Windows Media Center data between the following times and click Download now to begin the download process immediately. Once the updates are downloaded, check the Extras section again to see if the Digital Cable Advisor is present.

If you still can't find the Digital Cable Advisor:

In Media Center, go to Tasks/Settings/ General/Windows Media Center Setup. Choose “Set up internet connection” and complete the setup.
The Digital Cable Advisor should now be present under Extras/Extras library or Extras Gallery.

WinTV-DCR-3250 Quick Installation Guide

I am updating to Windows 10 which does not have Media Center what options do I have?

The WinTV 8 application can be used with the WinTV-DCR-3250 to watch and record "copy freely" channels and broadcasts. You can purchase WinTV 8 from our Webstore..

What Operating Systems are supported by the WinTV-DCR-3250?

Microsoft Windows 8 and 7 with Windows Media Center is currently the only operating system which supports the CableCARD receivers including the WinTV-DCR-3250.

Tech support tells me that a problem I am having is fixed in the latest firmware. How can I upgrade the firmware in my WinTV-DCR-3250?

Yes.

Please go to the driver page for all of the latest updates available for the WinTV-DCR-3250

I have received a new CableCARD from my cable TV company. What do I need to do?

Your CableCARD and the WinTV-DCR-3250 are "paired" by Windows Media Center. So if you change either one, in Windows Media Center go to Settings / TV / TV Signal and run Set Up TV Signal. Please note: it might take up to 30 minutes to download the new guide data. After the update is complete, you will need to call your cable operator to activate the new cable card. To activate your cable card you will need the CableCARD ID and the Host ID, both which can be found in Settings / TV / TV Signal / Activate Digital Cable.

Some of my recordings have flashing video. How can I fix this?

We have seen flashing video on some TV recordings on Windows Media Center. We have fixed these by making adjustments to the video graphics. With ATI graphics cards, you can eliminate flashing on some recordings if you disable Dynamic Contrast in the AMD Vision Control Center.

Windows Media Center does not detect the WinTV-DCR-3250 during TV Tuner setup.

The WinTV-DCR-2650 and WinTV-DCR-3250 are installed as network devices to be able to communicate with your cable provider. We found that certain Firewall software will block the device and result in Media Center not detecting it during the setup. To address this please check the links below to see if your firewall is listed and then follow the directions to open the firewall for the WinTV-DCR-2650.

Norton_360
Mcafee_protection
Comodo
AVG

Every 30 minutes, Media Center displays a message 'Viewing conflict'.

We found that certain Firewall software interferes with the WinTV-DCR-3250. The WinTV-DCR-3250 is installed as a network device. Every 10 minutes, Media Center sends a uPNP command to see if the cablecard tuner is still plugged in, and Media Center will time out if three messages are missed. We found that certain Firewall software will block uPNP messages from the WinTV-DCR-3250 and result in Media Center thinking the tuner has been removed. Also, if you have Internet Connection Sharing (ICS) turned on, this problem will also occur. To address this, turn off Internet Connection Sharing. And please check the links below to see if your firewall is listed and then follow the directions to open the firewall for the WinTV-DCR-3250.

Norton_360
Mcafee_protection
Comodo
AVG