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Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?
This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.
The latest versions of WinTV v10, v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows drivers to fix this error message. If you need to manually fix this, click here.
Questions or problems? Please contact Hauppauge support at: techsupport@hauppauge.com
Applications
Cordcutter TV
SteamEez video streaming products
Broadway
WinTV for Media Center
WinTV external USB TV tuners
WinTV internal TV tuners
Analog USB TV tuners
Digital CableCARD tuners
High definition video recorders
Support utilities
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Prodinfo: get information on your Hauppauge TV tuner
Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe
Digital Signal Monitor: displays the relative strength of the digital signal on the channel you are tuned to
The Signal Monitor is part of WinTV v10 and is a handy tool which can be used to either adjust your digital TV antenna, or when used with digital cable TV, to know if your digital signal is too weak to receive a signal without distortion.
TV Tuner Troubleshooting helps you fix weak TV reception when using over-the-air TV
If you are having a problem getting a good TV picture when using an over-the-air TV antenna, we have some tips which can help you get a better TV signal
Rescan for TV channels: How to re-scan for channels in the WinTV application
If your TV channel line up has changed due to a change in transmission frequencies, we recommend that you erase the WinTV channel database before you re-scan for channels.
IR Blaster setup
The IR Blaster is suppored on some model HD PVR 2's and the Colossus 2. Learn how to setup the IR Blaster to control your cable or satellite set top box in WinTV v10.
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HCWClear
HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.
HDPVRCapture for the Mac
Windows 10 and 11 Drivers
Windows 10 and 11 require special drivers to avoid errors during the Hauppauge product installation.
The latest versions of WinTV v10, 8.5 and WinTV v8 and Hauppauge Capture include these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10/11.
North America products
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WinTV-HVR-955Q, WinTV-HVR-950Q, WinTV-HVR-950 and Xbox One TV tuner (ATSC)
Note: Combo driver for Win10/11 and Win7/8 -
WinTV-dualHD
Note: Combo driver for Win10/11 and Win7/8 -
WinTV-quadHD PCIe (new model 17xxxx)
Note: Combo driver for Win10/11 and Win7/8 -
WinTV-quadHD PCIe (old model 16xxxx), WinTV-HVR-1265, WinTV-HVR-1250, WinTV-HVR-1260, ImpactVCBe
Note: Combo driver for Win10/11 and Win7/8 -
ImpactVCB-e and WinTV-HVR-1265
Note: Windows 10/11 driver for new models #180100 and 180111 plus the older ImpactVCB-e3 and WinTV-HVR-1265 -
WinTV-quadHD PCIe model 17xx (new model, after August 2022)
Note: Combo driver for Win10/11 and Win7/8 -
USB-Live2 (new model 122020)
Note: Combo driver for Win10/11 and Win7/8 -
USB-Live2 (old model 122000)
Note: Combo driver for Win10/11 and Win7/8 - WinTV-HVR-2255, WinTV-HVR-2250, WinTV-HVR-2200
- WinTV-HVR-1975, WinTV-HVR-1955, WinTV-HVR-1950
- WinTV-quadHD USB
- HD PVR 2 (all models)
- Colossus2
- HD PVR 60
- WinTV-HVR-950 (65xxx), WinTV-HVR-850 (65xxx), WinTV-HVR-850 (111xxx)
- HP Model 133xxx
European products
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WinTV-dualHD, WinTV-soloHD
Note: Combo driver for Win10/11 and Win7/8 - WinTV-HVR-935 (Europe DVB, all models)
- WinTV-NOVA-S2, 461e
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WinTV-quadHD PCIe (old model 16xxxx), WinTV-HVR-1265, WinTV-HVR-1250, WinTV-HVR-1260, ImpactVCBe
Note: Combo driver for Win10/11 and Win7/8 -
Starburst 2, WinTV-HVR-12xx, WinTV-HVR-1700, WinTV-HVR-1500, WinTV-HVR-1400
WinTV-HVR-55xx, WinTV-HVR-44xx, WinTV-HVR-33xx (150xxx, 121xxx, 53xxx, 69xxx) - WinTV-NOVA-S-USB2, WinTV-NOVA-HD-USB2
- WinTV-Nova-T stick, WinTV-Duet, WinTV-Nova-TD
- WinTV-HVR-900 (65xxx), WinTV-HVR-930 (16xxx)
- WinTV-Ministick, WinTV-Ministick2
- WinTV-HVR-1110
Legacy Products
MediaMVP products
Analog PCI TV tuners
HD Video Recorders
Analog USB TV tuners
WinTV-HVR series external USB TV tuners
WinTV-HVR series internal PCI and PCIe TV tuners
Search for the support page of your Hauppauge product by product code
How to find the product code of your Hauppauge product:
Hauppauge product codes on WinTV internal boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.
On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.
165xxx WinTV-quadHD PCIe
204xxx WinTV-dualHD
111401, 72001 WinTV-HVR-955Q, WinTV-HVR-950Q
72301, 65301 111XXX WinTV-HVR-850
65XXX WinTV-HVR-950
1111XX WinTV-HVR-850, WinTV-Analog Stick
122XXX USB-Live2
131201 Colossus
67XXX WinTV-HVR-1150
22XXX, 79XXX, 118xxx WinTV-HVR-1250, -1260, -1265
723x WinTV-HVR-1260 (HP)
88XXX WinTV-HVR-2250
75XXX WinTV-HVR-1950
74XXX WinTV-HVR-1600
78XXX WinTV-HVR-1800
85XXX WinTV-HVR-1850
77XXX WinTV-HVR-1500
150xxx WinTV-HVR-55xx
69xxx, 121xxx WinTV-HVR-4xxx
23XXX WinTV-PVR-500
26XXX, 25XXX WinTV-PVR-150
28XXX WinTV-PVR-160
29XXX, 24XXX WinTV-PVR-USB2
48XXX WinTV-PVR-250/350
32XXX WinTV-PVR-250
30XXX WinTV-PVR-250
Software Developers Toolkit for the Hauppauge TV tuners
Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.
The SDK is provided under NDA and can be requested at techsupport@hauppauge.com or sdk@hauppauge.co.uk