Support: HD PVR Pro 60

Hauppauge Capture Download

Hauppauge Capture version 38155

To install:

  • Plug your Hauppauge product into your PC
  • Click the download button above and 'Save' Hauppauge Capture to your PC (do not select 'Run')
  • Once Hauppauge Capture is downloaded, run the Hauppauge Capture installation from your 'Download' folder
  • If you see the message "Windows Protected Your PC, Windows Smartscreen prevented an unrecognized app ...", click 'More info' and 'Run anyway'. Windows Smartscreen is a new 'feature' in Windows 10 to prevent new updates from being installed automatically.
  • After installation, you will be asked to reboot your PC. Please reboot.
  • While rebooting your PC, if you have an HD PVR 2 or HD PVR Pro 60, remove the USB or power plug from the back of the device for a few seconds and then plug it back in. This resets the devices.
  • Once your PC is rebooted, you will see the Hauppauge Capture icon on your Windows desktop. Run it.

Hauppauge Capture supports the following products:

  • HD PVR Pro 60
  • HD PVR 2 (all models)
  • Colossus 2 and Colossus
  • HD PVR Rocket
  • HD PVR 60
  • HD PVR model 1212
  • USB-Live2 (requires version 37227)
  • ImpactVCBe and ImpactVCB
  • Note: if you have the Colossus 2, HD PVR 2 model 1512 or the HD PVR 2 GE+, if you have 5.1 channel AC3 audio from HDMI or optical audio, your recordings will have 5.1 channel AC-3 audio

HD PVR Pro 60 Installation notes:

  • Plug in the HD PVR Pro 60 to a USB 2.0 or 3.0 port (USB 3.0 port is recommended due to the higher power output it provides)
  • We recommend making all HD PVR Pro 60 HDMI and A/V connections while the device is disconnected from the USB port (in other words: unpowered).

HD PVR Pro 60 color and brightness controls

In Advanced menu, there are now settings for Brightness, Contrast, Saturation, Hue. You can use the built-in Xbox One calibration tool to adjust the HD PVR Pro 60 settings. To do this:

  • open Hauppauge Capture
  • on your Xbox One, navigate to Display & sound -> Video output -> Calibrate HDTV
  • skip to the Brightness screen. The key instruction is 'Brightness: turn this all the way up, then turn it down so that the large closed eye to the right just disappears'
  • then, in Hauppauge Capture, go to the Advanced menu and open Video Proc Amp settings
  • use Brightness to satisfy "turn this all the way up, then turn it down so that the large closed eye to the right just disappears".
  • you can then skip on your Xbox One to the Contrast adjustment, this time using the Hauppauge Capture Contrast setting to satisfy the Xbox One instruction: "adjust the contrast to your perference, so that you barely see the large sun image to the right".
  • once you have these settings, click OK and they will be saved on your HD PVR Pro 60

HD PVR Pro 60 Firmware Update

Firmware updates can be done to add new features and performance improvements to the HD PVR Pro 60

HD PVR Pro 60 Firmware Version 213

New in this version: fixes snapshot in standalone mode and adds indication if an SD card is write protected (two red blinks)

To install the latest HD PVR Pro 60 firmware:

  • Download the firmware:
    HU677UVC.BRN
  • Copy HU677UVC.BRN to root of your SD Card (FAT32 or exFAT is supported)
  • Disconnect the USB Cable from the HD PVR Pro 60. This can be done with the HD PVR Pro 60 connected to a PC or connected stand alone.
  • While unpowered, plug the SD card with the firmware file into HD PVR Pro 60's SSD slot.
  • Push and hold the snapshot button (on the front of the HD PVR Pro 60).
  • While pushing in the snapshot button, connect the USB cable.
  • The white LEDs will flash for about a minute. You can release the snapshot button while the white lights are flashing.
  • Once firmware upgrade is complete, the LED's will stop flashing.

You can verify the firmware version in Hauppauge Capture -> Advanced Options -> Firmware

Standalone Recording

  • Step 1: connect the HDMI Out from your cable box to the HDMI In on the Pro 60.
    Then connect the HDMI Out on the Pro 60 to your TV set or TV monitor.
    Make sure you can see your cable TV on your TV set.
  • Step 2: On the side of the HD PVR Pro60, set the 'REC MODE' switch to ‘SD’.
  • Step 3: power on the HD PVR Pro 60 by plugging the USB cable into a 5v .9a (or better) USB power supply. An iPad power supply is 5.1v at 2.1a and will work fine. The red light will blink red until the HDMI source is recognized and the SD card is plugged in.
  • Step 4: Plug in an SD card to the Pro 60. The SD card can be formatted as Fat32 or exFAT. Wait until the light becomes solid green. This means the video source and SD card are recognized by the HD PVR Pro 60.
  • Step 5: When you want to record, hit the Record button on top of the Pro 60 to start recording. The LED light on top will blink green. Hit the record button to stop recording. It might take a second or so for the light to go solid green. At this point, you can either remove the SD card or make another recording.

Notes: To switch back to record on a PC, set the ‘Rec Mode’ switch to ‘PC’.
If your SD card is write protected, you will not be able to record and the light will stay solid GREEN.

Troubleshooting stand alone mode:

  • Problem: No mic audio in standalone mode:
    Solution: connect the HD PVR Pro 60 to a Windows PC. Run Hauppauge Capture. In the Capture tab, in the volume mixer, mute the Microphone. Then un mute the microphone. Adjust the microphone audio to the middle. Then close Hauppauge Capture. Re connect the HD PVR Pro 60 standalone and test with the microphone again.
  • Problem: Light is green but when I hit the Record button, the light stays green and no recording happens
    Solution: On the 'REC MODE' switch, set to PC and then set to SD. Sometimes the slide switch does not fully go to the SD position.
  • Problem: Light is blinking red even though I have put an exFAT formatted SD card in
    Solution: Remove the SD card, then replace it. Sometimes the SD card is not correctly positioned in its slot, and the HD PVR Pro 60 will not 'see' it.
    Solution: If after removing and replacing the SD card, the light still blinks red, you might have to reformat your SD card. The blinking light means that either the SD card is either not completely positioned in its slot, or its not correctly formatted.

When using the HD PVR Pro 60, are you not getting game audio in your PS4 recordings?

Click to enlarge

The PS4 turns off HDMI audio when a headset is plugged into the controller. So, to get into your recordings when using the HD PVR Pro 60, do this:

HDMI audio from the PS4 includes both game audio and multiplayer chat. When you plug in your headset into the PS4 controller, the PS4 shuts off HDMI audio and you will get game video but no game audio in your recordings.

To fix this problem:

Step 1: the HD PVR Pro 60 has a built-in audio mixer for the PS4 headset and controller. To get audio in your recordngs, on the front of the HD PVR Pro 60 plug your PS4 controller into the 'Controller in' port and your wired headset into the 'Headset in' port.

Step 2: set the 'Audio In' in Hauppauge Capture to 'Controller In' and you will get PS4 game and multi-player audio in your recordings with the HD PVR Pro 60.

HD PVR Pro 60 Videos

Hauppauge YouTube Channel

Streaming with Twitch using OBS
& HD PVR Pro 60 from your 4k game console
Click to play video
Using the HD PVR Pro 60 as a HD video source
for Skype
Click to play video
Adjust Xbox One game audio volume with HD PVR Pro 60
Click to play video
Use Zoom with the HD PVR Pro 60
Click to play video
Using the PS4 with the HD PVR Pro 60
Click to play video

HD PVR Pro 60 Connection Diagrams

HD PVR Pro 60 has 4K/1080p video pass through for no delay recordings. Simply connect HD PVR Pro 60 between your game console and your HD TV set. To record or stream multi-player chat and game commentary, connect your headset and controller to the audio mixer connectors on the front of the HD PVR Pro 60.

HD PVR Pro 60 Connection Diagram

HD PVR Pro 60 connection diagram

PS4 to HD PVR Pro 60 Connection Diagram

PS4 to HD PVR Pro 60 Connection Diagram

HD PVR Pro 60 Frequently Asked Questions

I want to plug my headset into the HD PVR Pro 60, but not connect a controller. What will I hear in my headset?

You will hear HDMI audio (audio from your video source).

When you have your headset plugged into the Headset port, HDMI audio is routed to three places: over the USB bus into your PC, out the HDMI Out port to your monitor and also to the headset. You will hear your game audio in your headset.

I'd like to use an external microphone instead of my video camera's built-in mic when streaming with the HD PVR Pro 60.

You can plug a microphone using the 4-pin headset in connector on the front of the HD PVR Pro 60. When you do this, the internal audio mixer inside the HD PVR Pro 60 will mix HDMI audio with your microphone audio and you can use the audio mixer in Hauppauge Capture to adjust the relative volume of the HDMI and microphone audio.

If you have a 4-pin headset with microphone, simply plug this into the headset in connector on front of the HD PVR Pro 60.

If you have a microphone with a two pin jack, you need to plug a 4-pin to 2-pin audio adapter ( the pink/green audio adapter ) into the headset in connector, and then plug your microphone into the pink connector.

If you are conferencing with Zoom or Skype and want to turn off the HDMI audio (which normally comes from your camera's built-in microphone), do this:

  • In Hauppauge Capture, turn the Game slider all the way to the left. This turns off audio coming from the HDMI In connector on the Pro 60.
  • Set Mic: to HD PVR Pro 60 Microphone
  • Plug your microphone into the 4-pin headset in port on the front of the HD PVR Pro 60
  • Adjust the microphone volume using the Mic: slider in Hauppauge Capture. You should test the microphone audio to make sure the volume level is correct before you 'go live'.

What do the lights on the Pro 60 mean when it is in stand alone mode?

  • White: the Pro 60 is booting up
  • Blinking red: can't read SD card (or there is something wrong with the SD card format)
  • Solid red: no video or video out of range
  • Solid GREEN: ready to start recording
  • Blinking GREEN: recording
  • Two red blinks, then GREEN: your SD card is write protected and recording cannot start
  • Solid GREEN after the record button is hit: the Rec Mode switch is in the wrong position (set to PC instead of SD)

When I plug my game controller into the Controller In port on the HD PVR Pro 60, what happens to the audio?

As soon as you plug anything into the Controller In port, HDMI In audio is disabled (HDMI passthrough is continued to be passed through) and audio to both your headset and to the USB bus now comes from the Contoller In port.

I am using an Xbox One X. When I connect my controller to the Controller In port on the HD PVR Pro 60, the game audio volume is too low. How can I fix this?

On your Xbox One X with your headset connected to your Xbox controller, hit the Xbox button to go to Home.

Then go down to Settings.

Use the Left stick on your controller to go right.

Go down to Audio.

Use the A button to select Audio.

Go to Headset Volume. Increase to 100% (or less as you like). Then use the B button to go back to the main menu.

If, after making this adjustment on your Xbox One X, the headset volume is too high, you can adjust it down in Hauppauge Capture by using the Headset slider on the left side of Hauppauge Capture.

I am getting low game audio volume in my Xbox One X recordings, but my microphone audio is good. How can I fix this?

The Xbox One and Xbox One X controllers can be configured to lower the game audio volume in the Xbox One Chat mixer. We find that sometimes this knocks down the game volume too much. To fix this, on your Xbox One go to:
Settings -> Display and Sound -> Volume -> Chat Mixer
and set this to Do nothing

I'm trying to record from a Nintendo Switch, but I'm getting a 'No HDMI signal detected' message. How can I fix this?

The basic problem is that the Switches HDMI resolution is not what the HD PVR needs to sync up.

Do this:

  • In the Switch settings System settings > TV output > TV resolution, change from 'Automatic' to either 720p or 1080p
  • you must connect the power to the docking station before connecting the HDMI lead to the HD PVR 2

What's the maximum bit rate of my PC based recordings?

The maximum bit rate for HD PVR Pro 60 recordings is 60Mbits/sec. Please note: you need a fast PC to record at the maximum bit rate. If you see dropped frames in your recordings, you will need to either lower your bit rate, upgrade your PC, or add an SSD drive to your PC and use it for recordings. SSD drives very often fix problems related to dropped frames.

How can I record multi-player game chat with my console?

With the Xbox One and Xbox One X, game chat is only available from the Xbox One controller. To record game chat plus game audio, use the supplied 4-pin to 4-pin cable to connect from your Xbox One controller to the Controller In jack on the front of the HD PVR Pro 60. This brings game audio plus chat into the HD PVR Pro 60. Note: as soon as you plug in the 4-pin cable into the Controller In jack on the Pro 60, the HDMI audio is muted for recording (but not passthrough).

In Hauppauge Capture, you can adjust the audio volume in Hauppauge Capture with the Game slider.

How can I record record my game commentary with the HD PVR Pro 60?

The HD PVR Pro 60 is an audio mixer inside which will take the microphone from your headset, and both add it to the recording and at the same time, send it out to the Controller In jack.

To do this, simply connect your headset to the Headset In on the HD PVR Pro 60. If you want your commentary to be sent as part of multi-player chat, connect your game controller to the Controller In jack on the front of the Pro 60.

In Hauppauge Capture, you can adjust the audio volume in Hauppauge Capture with the Voice slider. You can adjust the volume of the game auio in your headset with the Headset slider.

How do I turn off HDCP on a PS4?

  • On the PS4, go to Settings: from the main user interface, push up on the DualShock 4 to reach the top-level of the system’s menu, and select the toolbox labelled ‘Settings’
  • Enter the System submenu: When the long list of options appears, scroll down to the icon named ‘System’ and select it
  • Turn off HDCP encryption: You’ll find another long list in Settings. Scroll down to ‘Enable HDCP’ and ensure that the box to the right of the label is not ticked. It will be enabled by default, so simply click on it to disable the irritating feature. If you have any applications open, the system will ask you to close them, so make sure that you’ve saved your game before completing this last step.

How do I turn off HDCP on an Xbox One?

The following information comes from the Xbox support site

Problem: Playing premium content on your console establishes an HDCP connection with your television. Some unintended video and sound behavior may occur if you plug in a DVR or home entertainment system while the console is turned on.

To resolve this problem, try the following solutions:

  • Restart your Xbox One console:
    • Press the Xbox button on the console for ten seconds until the console turns off.
    • Touch the Xbox button on the console again to turn it on.
    • Try to play the content again.
  • If your Xbox One console is in instant-on power mode:
    • Go to the Home screen.
    • Press the Menu button on your controller and select Settings.
    • Go to Power & startup, then Power options.
    • Select Power mode and then select Save Energy.
    • Turn off the console by holding the Xbox button.
    • Turn on the console by pressing the Xbox button, and then try to play the content again.

What types of video sources can I record?

The HD PVR Pro 60 can record 4K (down converted to 1080p60) or 1080p60 HDMI video sources without HDCP. Common examples: PS4 Pro (4K), Xbox One X (4K), Xbox One (1080p60), PS4 (1080p60), WiiU (1080p60), Xbox 360 (1080p60), PC Graphics card (normally 1080p60).

Using HDMI video, what is the highest Resolution/Frame Rate I can Capture with the HD PVR Pro 60?

The HD PVR Pro 60 can record up to 1080p at 60 frames per second. For 4K video sources, a built-in downscaler converts 4K to 1080p60.

Does the HD PVR Pro 60 have lag-free pass through?

Yes, the HD PVR Pro 60 has a no delay pass-thru for 4K and 1080p video sources, so you can see your game on your TV set and at the same time, record your game play.

What is the button on the top of this device used for?

The button is used to start and stop recordings.

Does the HD PVR Pro 60 come with a power supply?

No, the HD PVR Pro 60 is powered by the USB 3.0 port on your PC. If you are trying to record standalone, you can use a standard USB power adapter as long as it is rated at 5v at 1 amp.

Can I use the HD PVR Pro 60 to Stream?

The HD PVR Pro 60 is compatible with both OBS and XSplit for streaming.

Hauppauge is currently working on a version of StreamEez to run with the HD PVR Pro 60.